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Natural language processing method, device and system supporting multiple services

A natural language processing and natural language technology, applied in the field of semantic recognition, can solve the problem that the natural language processing service technology cannot meet the needs of multiple services on the same terminal or the same application, and achieves strong ease of use and practicability. coexisting effects

Pending Publication Date: 2020-07-03
UBTECH ROBOTICS CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a natural language processing method, device and system supporting multiple services to solve the problem that a single natural language processing service technology in the prior art cannot satisfy multiple services of the same terminal or the same application question of needs

Method used

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  • Natural language processing method, device and system supporting multiple services
  • Natural language processing method, device and system supporting multiple services
  • Natural language processing method, device and system supporting multiple services

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0042] see figure 1 , is a schematic diagram of the application scenario of the system platform corresponding to the natural language processing method supporting multiple services provided by the embodiment of the present invention. The method can support requests based on natural language processing sent by different user terminals or different applications, and can simultaneously support The processing of multiple business services can uniformly respond to technical requests in different fields of the same terminal or application, and can also support corresponding business processing. As shown in the figure, the entire system platform may include a user terminal 10 , a natural language processing multi-module integration unit 11 , a natural language processing unit 12 , and a business processing unit 13 . Wherein, the user terminal can be one or more of cloud, computer or mobile phone, and the request sent based on natural language processing can be a request sent by the u...

Embodiment 2

[0044] see figure 2, is a schematic flow chart of a natural language processing method supporting multiple services provided by an embodiment of the present invention, and the method includes the following steps:

[0045] Step S201, in a specific application scenario, receiving a natural language request sent by a user terminal.

[0046] In this embodiment, specific application scenarios may include different business scenarios such as intelligent customer service, general fields, skill platforms, and chatting; user terminals include smart terminals such as clouds, computers, and mobile phones that can perform voice interaction; the natural language The request is the text information after the user's voice has been recognized by the user terminal; different text information can be obtained for different application scenarios or different user terminals.

[0047] It should be noted that the natural language request is different from the classification of speech interactive t...

Embodiment 3

[0070] see image 3 , is a schematic diagram of a natural language processing device supporting multiple services provided by an embodiment of the present invention. For ease of description, only parts related to the embodiment of the present invention are shown.

[0071] The natural language processing device supporting multiple services includes:

[0072] The receiving module 31 is configured to receive a natural language request sent by a user terminal in a specific application scenario;

[0073] The matching module 32 is used to obtain the processing rules of the preset natural language processing business module according to the identity information of the user terminal;

[0074] A processing module 33, configured to generate a natural language processing solution according to the business processing rules and the specific application scenario;

[0075] The feedback module 34 is configured to feed back a response result corresponding to the natural language request to t...

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Abstract

The invention is suitable for the technical field of semantic recognition, and provides a natural language processing method, device and system supporting multiple services, and the method comprises the steps: receiving a natural language request transmitted by a user terminal in a specific application scene; obtaining a processing rule of a preset natural language processing business module according to the identity information of the user terminal; generating a natural language processing scheme according to the processing rule and the specific application scene; and feeding back a responseresult corresponding to the natural language request to the user terminal according to the analysis information of the natural language processing scheme for the natural language request. According tothe invention, the same terminal or application can support calling of different natural language processing technologies in different application scenes, and the requirements of multiple services ofthe same terminal or application are met.

Description

technical field [0001] The invention belongs to the technical field of semantic recognition, and in particular relates to a natural language processing method, device and system supporting multiple services. Background technique [0002] With the development of artificial intelligence technology, the application of natural language processing is becoming more and more extensive; natural language processing is an important direction in the field of computer science and artificial intelligence, and it is a variety of theories to realize effective communication between humans and computers using natural language and methods. [0003] At present, a natural language processing service technology corresponds to a kind of smart terminal or handles a kind of application business, but with the diversification of smart terminals and oriented to different applications, a single natural language processing service technology cannot meet the needs of the same terminal or the same applica...

Claims

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Application Information

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IPC IPC(8): G06F40/30G06F16/332
Inventor 熊友军庄思捷
Owner UBTECH ROBOTICS CORP LTD
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