Department guidance method, device and equipment

Abstract

The invention discloses a department guidance method, device and equipment. Design foundation of the invention are that 1) a patient can autonomously perform department guidance query in a self-service manners, so a large amount of medical care workers are not needed; and 2) during autonomous self-service query, two-dimensional problems need to be solved together; i.e., confusion of patients aboutprofessional medical information needs to be eliminated, and the capability of a self-service system in identification and analysis of fuzzy query information input by a non-professional patient needs to be improved. Therefore, a main scheme provided by the invention comprises the following steps of: performing preliminary department identification and text validity judgment on an input inquiry text; directly processing department recommendation or illegal inquiry input in advance; and then in virtue of a double-strategy combination mode of text classification and key information retrieval, deeply analyzing effective disease description in the case that departments cannot be directly recommended is adopted so as to accurately and reliably recommend doctor-seeing departments and guide patients to see doctors smoothly. Therefore, the pressure of guidance consultation in hospitals is relieved.

Description

technical field [0001] The invention relates to the field of intelligent application interaction technology, in particular to a departmental diagnosis guidance method, device and equipment combined with artificial intelligence text processing technology. Background technique [0002] With the continuous exposure of contemporary medical problems, many problems still need to be resolved. For example: due to the small number of consultation desks in the hospital and the large number of patients, the nurses have a heavy workload and cannot help every patient. As a result, when patients have questions about the registered departments in the hospital, it is difficult to obtain effective help in time, and thus cannot be effectively and quickly Treatment. [0003] Even though many hospitals and enterprises have launched online consultation / triage services, in terms of technical solutions, most of the existing guidance systems are point-and-click guidance schemes based on specific t...

AI Technical Summary

Problems solved by technology

[0004] After practical application and feedback, it is found that the disease coverage and accuracy of the input information of this guidance method are not good, resulting in frequent department guidance failures or wrong department recommendations, especially the existing guidance system Too much reliance on professional inquiry templates also makes it less friendly to ordinary patients and increases the difficulty of use

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