Method, device and equipment for processing pending task case and storage medium

A processing method and case technology, applied in data processing applications, instruments, calculations, etc., can solve problems such as low efficiency of process breakpoint processing

Pending Publication Date: 2020-09-15
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to solve the problem of low processing efficiency of process breakpoints of pending task cases

Method used

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  • Method, device and equipment for processing pending task case and storage medium
  • Method, device and equipment for processing pending task case and storage medium
  • Method, device and equipment for processing pending task case and storage medium

Examples

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Embodiment Construction

[0071] Embodiments of the present invention provide a processing method, device, device, and storage medium for unresolved task cases. Through abnormal state analysis strategies, real-time monitoring and status judgment of pending task cases can be performed, which can flexibly respond to business changes and accurately Real-time monitoring of process breakpoint data of pending task cases and timely feedback of monitoring results to improve the processing efficiency of process breakpoints of pending task cases.

[0072] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the terms so used are interchangeable under appropriate circumstances such that the embodiments described herein can be practiced in sequences other than those illustrated or described h...

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PUM

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Abstract

The invention relates to the field of cloud services, discloses a pending task case processing method, device and equipment and a storage medium, and is used for improving the processing efficiency ofprocess breakpoints of pending task cases. The pending task case processing method comprises the steps of obtaining a pending task case to be processed, performing data analysis on the pending task case according to a preset abnormal state analysis strategy to identify an original abnormal case in the pending task case, and storing the original abnormal case into a preset monitoring pool; carrying out data analysis on the original abnormal case in a preset monitoring pool according to an abnormal state analysis strategy so as to identify a target abnormal case in the preset monitoring pool; obtaining rule information and case information of the target abnormal case; performing comparative analysis on the case information and the rule information, and determining a target information element required for terminating the abnormal case; and sending the target information element to the user terminal. In addition, the invention also relates to a blockchain technology, and the target information element can be stored in the blockchain node.

Description

technical field [0001] The invention relates to the field of status monitoring, in particular to a processing method, device, equipment and storage medium for pending task cases. Background technique [0002] In the process of business case processing, multiple exchanges and interaction of different data and materials are required between the customer and the business case handler, and the development of many process links will depend on the previous process link. Due to the complexity and dependence of process interaction, breakpoints in multiple processes of the same business case will seriously affect the progress and processing quality of the business case. Therefore, it is necessary to monitor the process breakpoints in the business case. [0003] In the existing technology, there is no effective and timely feedback to customers or business case handlers to effectively handle the business case process through manual offline business case statistics or non-real-time data...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/10
CPCG06Q10/0637G06Q10/103
Inventor 赖臣天杨松青尹钏
Owner CHINA PING AN PROPERTY INSURANCE CO LTD
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