Interaction processing method and device based on scene dynamic configuration and computer equipment
A technology of interactive processing and scene dynamics, applied in computing, electrical digital data processing, special data processing applications, etc., can solve problems such as low flexibility of use and narrow scope of application
Pending Publication Date: 2020-09-22
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
[0003] Embodiments of the present invention provide an interactive processing method, device, computer equipment, and storage medium based on scene dynamic configuration,
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[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0029] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.
[0030] It should also be understood that the terminology used ...
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The invention discloses an interactive processing method and device based on scene dynamic configuration and computer equipment. The method comprises the steps that if to-be-processed information froma client is received, obtaining target text information corresponding to the to-be-processed information; obtaining interaction scene information corresponding to the to-be-processed information; obtaining target configuration information matched with the interaction scene information in a pre-stored configuration database; performing class reflection on a pre-stored universal framework accordingto the target configuration information to construct a corresponding processing instance; and executing a processing instance to process the target text information to obtain corresponding interaction information, and feeding back the interaction information to the client to complete interaction processing. Based on the development auxiliary technology, the corresponding processing instance is obtained based on the interactive scene information dynamic configuration to complete the interactive processing, the scene dynamic configuration process can be applied to any interactive scene, the interactive processing efficiency is ensured, and meanwhile, the invention has the characteristics of wide application range and higher use flexibility.
Description
technical field [0001] The present invention relates to the technical field of developing auxiliary technologies, in particular to an interactive processing method, device and computer equipment based on scene dynamic configuration. Background technique [0002] With the development of artificial intelligence, enterprises can build intelligent interactive processing systems based on artificial intelligence. For example, they can replace traditional artificial voice customer service with intelligent voice customer service in the constructed intelligent The system answers calls from customers, conducts voice recognition, and answers questions based on the questions raised by customers, so as to realize the process of interacting with customers through intelligent voice customer service, which can improve the service efficiency and quality of voice calls, and reduce business operating costs. However, due to the large number of businesses involved in large enterprises, the numbe...
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Patent Timeline
Login to View More IPC IPC(8): G06F16/33G06F16/332G06F40/30G10L15/26G06Q30/02
CPCG06Q30/0281G10L15/26G06F16/3329G06F16/3343G06F40/30
Inventor 罗金雄胡宏伟马骏王少军
Owner PING AN TECH (SHENZHEN) CO LTD