Dialogue method and device

A slot and collection technology, applied in the computer field, can solve problems such as troubles caused by users, and achieve the effect of improving the solution rate

Pending Publication Date: 2020-09-22
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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  • Summary
  • Abstract
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AI Technical Summary

Problems solved by technology

[0002] In a self-service dialogue system (for example, a knowledge table question answering system or a knowledge graph system), many times the user only provides a small amount of information, and the system will retrieve a large number of results that meet the user's needs. However, if such a large number of answers are presented to the user, it will Confused the user, so more information needs to be collected to filter the results, i.e., the user needs to interact again to reduce the number of retrieved results

Method used

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Embodiment Construction

[0028] The application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain related inventions, rather than to limit the invention. It should also be noted that, for the convenience of description, only the parts related to the related invention are shown in the drawings.

[0029] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other. The present application will be described in detail below with reference to the accompanying drawings and embodiments.

[0030] figure 1 An exemplary system architecture 100 is shown to which embodiments of the dialogue method or dialogue apparatus of the present application may be applied.

[0031] Such as figure 1 As shown, the system architecture 100 may include terminal devices 101 , 102...

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Abstract

The embodiment of the invention discloses a dialogue method and device. One specific embodiment of the method comprises the following steps: analyzing dialogue content sent by a user by using terminalequipment to obtain slot position information corresponding to slot positions in a slot position set; performing retrieval according to the obtained slot position information to obtain a retrieval result; in response to determining that the number of the retrieval results is greater than a first preset number, for each slot in the slot set, calculating the information entropy of the slot according to the retrieval results; determining a target slot position according to the information entropy of each slot position in the slot position set; and sending the question text corresponding to the target slot position to the terminal equipment. According to the method, the user interaction frequency is reduced.

Description

technical field [0001] The embodiment of the present application relates to the field of computer technology, and in particular to a dialogue method and device. Background technique [0002] In a self-service dialogue system (for example, a knowledge table question answering system or a knowledge graph system), many times the user only provides a small amount of information, and the system will retrieve a large number of results that meet the user's needs. However, if such a large number of answers are presented to the user, it will It is confusing to the user, so more information needs to be collected to filter the results, that is, the user needs to interact again to reduce the number of search results. Contents of the invention [0003] The embodiment of the present application proposes a dialogue method and device. [0004] In the first aspect, the embodiment of the present application provides a dialog method, the method includes: analyzing the dialog content sent by...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33
Inventor 陈林李昱昕卜建辉吴伟佳
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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