Processing method and device for capturing television log information based on mobile phone

An information processing method, mobile phone technology, applied in telephone communication, electrical components, image communication, etc.

Inactive Publication Date: 2020-10-27
SHENZHEN SKYWORTH RGB ELECTRONICS CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to provide a method, device and storage medium for capturing TV log information based on mobile phones. Through the present invention, it is possible to find the cause of the problem sometimes, improve maintenance efficiency, and help solve problems at the user's home in a timely manner, reducing after-sales visits Reduce work costs, save time and cost, and provide more intelligent services for user services

Method used

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  • Processing method and device for capturing television log information based on mobile phone
  • Processing method and device for capturing television log information based on mobile phone
  • Processing method and device for capturing television log information based on mobile phone

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Embodiment Construction

[0042] The invention relates to the technical field of household electrical appliances, and is particularly suitable for the field of television and mobile phones with the Internet of Things function.

[0043] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0044] The inventor found through research that the TV problem solving process in the prior art is cumbersome and takes a long time to process, a...

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Abstract

The invention discloses a processing method and device for capturing television log information based on a mobile phone, and the method comprises the steps of: enabling the mobile phone to transmit aconnection instruction to a television, and building connection communication between the mobile phone and the television; sending a television log information capturing instruction to the televisionby the mobile phone, controlling an operation scene and steps recorded by the television, and simulating and reproducing problem records; detecting problem records in real time, and controlling problem log information to be captured and uploaded. According to the invention, problem reasons can be found sometimes, the maintenance efficiency is improved, the problems in the home of a user can be solved in time, the after-sales door-to-door working cost is reduced, the time and the cost are saved, and more intelligent services are provided for user services.

Description

technical field [0001] The invention relates to the technical field of household appliances, in particular to a method, device and storage medium for processing TV log information captured by a mobile phone. Background technique [0002] With the advancement of science and technology, TV sets are becoming more and more intelligent, and the original signal TV has been transformed into a multi-functional Internet TV. Various module functions such as video, games, fitness, and sports are used more and more on the TV side. This has also brought more user problems. Compared with the current situation, when there is a problem with the TV at home or you have questions about the product and you need feedback and suggestions, you need to call the after-sales phone, make an appointment, and then wait for the after-sales staff to come to check and deal with it. Then the after-sales personnel collect information and feed it back to the corresponding engineer, and after giving a solution...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N21/41H04N21/422H04N21/433H04N21/4363H04M1/725
CPCH04N21/4122H04N21/4126H04N21/42213H04N21/4334H04N21/43632
Inventor 董飞洋
Owner SHENZHEN SKYWORTH RGB ELECTRONICS CO LTD
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