35results about How to "Improve the efficiency of after-sales service" patented technology

The invention relates to a multifunctional remote fault diagnosis system for an electric control automobile. The multifunctional remote fault diagnosis system comprises a remote fault diagnosis service center, PC (Personal Computer) diagnosis client sides and a diagnosis communication device. The remote fault diagnosis service center serves as a key of the system and is mainly used for realizing an automobile fault diagnosis network management function and an automobile remote fault diagnosis assistance function; the PC diagnosis client sides are mainly used for providing specific automobile diagnosis application functions and remote diagnosis interfaces for users with different rights through human-computer interaction interfaces; and the diagnosis communication device is mainly used for realizing the data communication between the PC diagnosis client sides and a vehicle-mounted network and providing diagnosis data service for upper applications. By means of the multifunctional remote fault diagnosis system, with the remote fault diagnosis service center as a core and all PC diagnosis client sides as nodes, an automobile fault diagnosis network is established; automobile diagnosis data sharing is realized by means of the diagnosis communication device; multifunctional automobile remote fault assistance and fault elimination help can be provided; automobile fault information is subjected to statistic analysis; and a reliable automobile quality report is provided for an automobile manufacturer.

The invention discloses a remote monitoring and fault diagnosis system for a touch screen, and particularly relates to a touch screen monitoring system which comprises a touch screen body. The touch screen body comprises a touch screen control module connected with a central processing unit, the central processing unit is provided with a display terminal used with the touch screen body and is connected with a communication module, the touch screen body is connected with a server for remote monitoring through the communication module, and the central processing unit actively pushes state information of the touch screen body to the server. The touch screen is remotely monitored, a user is helped to timely know the abnormal working state of the touch screen, early warning of a fault is given in advance, a solution is given, the fault of the touch screen is judged at low cost, and after-sales service efficiency is improved.

A cloud after-sales service system for water purification equipment includes the equipment end, and the equipment end comprises a water treatment unit, a control unit and a connection unit. The outputend of the control unit is electrically connected with the input end of the solenoid valve through a relay, the out ends of a water quality sensor, a pressure sensor, a water temperature sensor and aleakage detection device are electrically connected with the input end of the control unit, and the connection unit is signally connected to the connection management module. The connection management module is electrically connected with the equipment management unit, the after-sale management unit, the data management unit and the user management unit respectively, and the connection managementmodule, the equipment management unit, the after-sale management unit, the data management unit and the user management unit constitute a cloud server, and the connection management module is connected with the after-sale terminal and the user terminal respectively by signal. The cloud after-sales service system of the invention adopts the mode of remote service, provides timely and efficient service for users, quickly handles faults, improves after-sales service quality, and makes users worry less.

The invention discloses a die with an ejector sleeve ejection mechanism. The die comprises a lower code template used for fixing the die, a hot runner system arranged at the upper part of the lower code template, the ejector sleeve ejection mechanism which is arranged at the upper part of the hot runner system and used for ejecting a product, a lower template arranged at the upper part of the ejector sleeve ejection mechanism, an upper template arranged at the upper part of the lower template and an upper code template which is arranged on the upper template and used for fixing the die. According to the die with the ejector sleeve ejection mechanism, with the ejector sleeve ejection mechanism, a column at an arbitrary position in an injection molded product can be used as an ejector sleeve to be ejected, so that the use environment limited factor is greatly lowered; as the length of an ejector sleeve needle is shorted, the rick that the ejector sleeve needle is liable to break is reduced, and the service life of the ejector sleeve needle is prolonged; with addition of an ejector sleeve needle fixing insert to fix the ejector sleeve needle, the ejector sleeve needle is prevented from interfering with the hot runner system and can be rapidly changed during production and later maintenance, so that the labor cost and the maintenance cost are lowered, and the after-sales efficiency is improved.

The invention relates to the field of hydraulic oil cylinders, in particular to a combined cylinder cover with a built-in separated gasket sleeve. The combined cylinder cover with the built-in separated gasket sleeve comprises a cylinder cover body and the gasket sleeve, and is characterized in that a gasket sleeve groove is formed in one end of the cylinder cover body; the gasket sleeve is of a separated structure and is formed by combining two eudipleural gasket sleeves; the gasket sleeve is installed in the gasket sleeve groove and is connected by adopting screws or double-screw bolts; andthe screws or the double-screw bolts are uniformly distributed on the excircle end face of the gasket sleeve. According to the combined cylinder cover with the built-in separated gasket sleeve, the efficiency on detecting whether a dustproof ring and a sealing ring are damaged or not can be effectively improved; and when a piston rod of an oil cylinder leaks oil, oil leakage can be quickly judgedby taking down any one of the two symmetrical gasket sleeves, so that the convenience in operation is realized, and the after-sales service efficiency is improved.

The embodiment of the invention provides a fault detection method, device and system, equipment and a storage medium. The method comprises steps of obtaining operation state data of a touch panel; ifit is determined that the touch panel breaks down according to the operation state data, fault data being generated according to the operation state data, and the fault data comprising fault types; and sending the fault data. The method is advantaged in that troubleshooting efficiency of the touch panel after sale can be improved, the overall period of subsequent troubleshooting is greatly shortened, and then the after-sale service quality and the merchant use experience are effectively improved.

The invention provides a fault diagnosis method and a fault diagnosis system for an automotive background server. The fault diagnosis method comprises the steps of when a faulted automobile is detected, calculating distances between the faulted vehicle and prestored after-sale service stations; comparing the magnitudes of the distances, and determining the after-sale service station with shortest distance to the faulted vehicle as a first after-sale service station; and transmitting the position of the faulted vehicle and the position of the first after-sale service station to the prestored after-sale service stations. The fault diagnosis method and the fault diagnosis system have advantages of realizing in-time scheduling of the after-sale service station to the faulted vehicle in a shortest-distance manner for providing service, preventing a defect of low searching effect caused by conditions such as low signal quality in searching based on GRPS positioning, saving resource cost, ensuring quick and convenient maintenance of the faulted vehicle, improving after-service efficiency and vehicle operation efficiency, and ensuring safe operation of the automobile.

The invention discloses a processing method and device for capturing television log information based on a mobile phone, and the method comprises the steps of: enabling the mobile phone to transmit aconnection instruction to a television, and building connection communication between the mobile phone and the television; sending a television log information capturing instruction to the televisionby the mobile phone, controlling an operation scene and steps recorded by the television, and simulating and reproducing problem records; detecting problem records in real time, and controlling problem log information to be captured and uploaded. According to the invention, problem reasons can be found sometimes, the maintenance efficiency is improved, the problems in the home of a user can be solved in time, the after-sales door-to-door working cost is reduced, the time and the cost are saved, and more intelligent services are provided for user services.

The invention discloses a robot spare part management system. The robot spare part management system comprises an atlas data registration system, industry nodes and an identification analysis system.On the basis of an identification analysis technology, the atlas data registration system is developed, atlas data is generated from a part directory used when a robot leaves a factory, and the atlasdata is registered to the industry nodes in a standard format through the atlas data registration system to generate a robot atlas information identification code. In the after-sales service process of the robot, part atlas information can be conveniently inquired through the identification analysis system, spare part traceability inquiry, inventory inquiry, price inquiry and the like are achieved, the after-sales service efficiency is improved, and the service cost is reduced.

A structure for the oven unit of electric oven is composed of a door of oven unit, a fan, plates of an internal cavity, a lower electric heater, and a hood for said lower electric heater.

The invention provides an after-sales service method and device, electronic equipment and a storage medium. The after-sales service method comprises the steps of obtaining evaluation information of acommodity; under the condition that the evaluation information is determined to be negative evaluation, determining a first meta event of the evaluation information; based on the first meta-event anda pre-stored cause map, determining a target cause for making the evaluation information for the commodity, the cause map including the cause of the first meta-event; and outputting the target reasonto enable the user to perform after-sales service based on the target reason.

The invention relates to an after-sales calibration-free method and system for a host of a vehicle look-around system. The method comprises the following steps: storing calibration information of thelook-around system host to a local place of the host of the look-around system and a mobile storage medium of the host of the look-around system; when the host of the look-around system is restarted,reading whether calibration information is stored in the mobile storage medium or not, and when no calibration information is stored and the calibration state is a calibrated state, importing the calibration information in the mobile storage medium to the host of the look-around system locally; when the host of the look-around system is replaced, implanting an original mobile storage medium into ahost of a new look-around system and importing calibration information in the original mobile storage medium into the local of the host of the new look-around system after authority verification is passed. The after-sales service efficiency can be greatly improved during after-sales service, the tedious process that a calibration tool and calibration cloth need to be carried to a specified after-sales outlet for complex after-sales calibration in the after-sales market is avoided, the after-sales cost is reduced, and the use experience of a user is improved.

The invention discloses an air outlet structure and an air conditioner with the air outlet structure. The air outlet structure comprises an air sweeping structure, and the air sweeping structure is manufactured into one part through integral injection molding. According to the technical scheme, the problems that in the prior art, the air sweeping structure is uneasy to disassemble, many parts arearranged at an air outlet of the air conditioner, assembly and disassembly processes are complex, and mold cost is high can be effectively solved.

The invention relates to the technical field of electronic information, and relates to an abnormal information monitoring and management method based on the wireless keyboard and mouse signals. A wireless keyboard and mouse signal transmission technology is used for carrying out product current information notification on an electronic equipment user, remote detection and monitoring management canbe carried out on wireless keyboard and mouse products, wireless keyboard and mouse after-sales management is achieved, and product detection is provided for the user in time; wireless keyboards andmouses with different brands and production information can be respectively managed, after-sales online monitoring of products by different manufacturers is realized, and after-sales service efficiency and user experience are greatly improved.