The invention discloses a linen order receiving
system for employees outside hotel guest rooms. The
system comprises an intelligent demand
perception and analysis module, a
dynamic resource scheduling and
collaboration module, a full-process visual execution and guidance module, a multi-dimensional quality closed-loop evaluation module and an automatic billing settlement and accounting module. The
system automatically senses a linen replacement demand through a fixed
robot terminal deployed in a guest room, analyzes a multi-source service request in combination with a
natural language processing technology, and generates a structured task work order; an intelligent scheduling
algorithm based on multi-objective optimization is utilized, the real-time state of the external employee and
inventory data are integrated, and efficient assignment of tasks is achieved; dynamic navigation and standardized operation guidance are provided for external employees, and task progress is tracked in real time; and finally, automatically completing fee accounting, electronic
payment and multi-party account division according to a preset rule. According to the invention,
automation and intelligentization of the whole linen
management process are realized, and hotel operation efficiency,
service quality and
cost control water are significantly improved.