The invention discloses a dialogue type AI intelligent outbound service
automatic control method combined with a
knowledge graph, and the method comprises the following steps: S1, constructing a multi-dimensional
knowledge graph: integrating
a domain ontology, a user portrait and a dialogue context, and forming a structured knowledge network; s2, dynamically generating a dialogue strategy: fusing rule reasoning and a
machine learning model, dynamically selecting a dialogue strategy path based on a user response probability, and screening an optimal strategy through conflict detection; s3, real-time
interaction control: realizing multi-round management through voice recognition, intention classification and dialogue state tracking, and triggering an emergency strategy in combination with
sentiment analysis and
silence detection; and S4, dynamically optimizing the
system: updating
knowledge graph entities / relationships by utilizing
incremental learning, and optimizing strategy parameters and business rules in real time through
reinforcement learning and association analysis. According to the method, the
knowledge integration efficiency is improved, and the CRM
data association response time is from gt; the result is reduced to 1t in 2 seconds; 200 milliseconds; the high-net-value customer conversion rate is improved by 42%, and the manual intervention demand is reduced by 70%.