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Hospital waiting-for-treatment queue jumping prevention method and system

A technology for hospitals and consulting rooms, applied in the field of methods and systems for preventing queue cutting in hospitals, which can solve the problems of determining and processing situations that do not involve queue cutting, and failing to solve the problem of excessive waiting time for waiting patients, so as to shorten the waiting time and improve the experience of seeing a doctor. , the effect of improving service quality and efficiency

Active Publication Date: 2020-12-29
ZHONGNAN HOSPITAL OF WUHAN UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this invention neither solves the problem of too long waiting time for waiting patients nor involves the judgment and treatment of the situation of jumping in line for medical treatment

Method used

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  • Hospital waiting-for-treatment queue jumping prevention method and system
  • Hospital waiting-for-treatment queue jumping prevention method and system
  • Hospital waiting-for-treatment queue jumping prevention method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0050]The embodiment of the present invention proposes a method for preventing queue-jumping while waiting for a doctor in a hospital. The patient chooses different registration methods according to different needs, and obtains a registration carrier with a positioning label; the registration method includes registration through a mobile terminal, a self-service registration machine or a manual window; The above registration carriers include mobile terminals, cards or wristbands; hospitals are equipped with mobile terminals, work permits, badges or employee cards with positioning tags for medical staff; each positioning tag has a unique ID number, which is used to communicate with the registered related information of patients and medical staff.

[0051] The patient-related information includes name, registration number, waiting area, waiting status or consultation status, physician and corresponding consultation room number; the medical personnel-related information includes n...

Embodiment 2

[0082] The patient carries the registered carrier with the positioning tag into the waiting area, and the locator recognizes the patient's positioning tag, and transmits the ID number of the positioning tag to the server; the server obtains patient-related information according to the ID number of the positioning tag, and Determine whether the waiting area in the patient-related information matches the current waiting area; if the waiting area in the patient-related information matches the current waiting area, the server adds the registration number in the patient-related information to the calling queue, The calling queue is updated, and the calling module calls according to the order of the registered numbers in the calling queue on the display.

[0083] If the patient leaves the waiting area due to other reasons during the waiting period, the locator recognizes that a waiting patient has left the waiting area, and transmits the information of the left waiting patient to the s...

Embodiment 3

[0100] The patient carries the registered carrier with the positioning tag into the waiting area, and the locator recognizes the patient's positioning tag, and transmits the ID number of the positioning tag to the server; the server obtains patient-related information according to the ID number of the positioning tag, and Determine whether the waiting area in the patient-related information matches the current waiting area; if the waiting area in the patient-related information matches the current waiting area, the server adds the registration number in the patient-related information to the calling queue, The calling queue is updated, and the calling module calls according to the order of the registered numbers in the calling queue on the display. The display is provided with an indicator light area, and the combination of indicating patterns is a prompting speech.

[0101] When the locator does not sense the presence of the positioning tag carried by the current physician in ...

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Abstract

The invention belongs to the field of hospital waiting-for-treatment, and provides a hospital waiting-for-treatment queue jumping prevention method and system. The hospital waiting-for-treatment queuejumping prevention method comprises the steps that a positioner, an inductor and a server are combined to judge whether the situation that a queue jumping person sees a doctor exists or not, and a prompting device gives different responses according to different situations so that one or more of a doctor-seeing patient queuing outside, a current diagnosis and treatment doctor and a related supervisor can obtain corresponding prompting messages. According to the hospital waiting-for-treatment queue jumping prevention method and system, the queue jumping phenomenon can be effectively reminded and prevented, meanwhile, the doctor-seeing waiting time of the patient is shortened, the doctor-seeing experience of the waiting-for-treatment patient is improved, and the service quality and efficiency of a hospital are improved.

Description

【Technical field】 [0001] The invention belongs to the field of hospital waiting, and more specifically relates to a method and system for preventing queue jumping in hospital waiting. 【Background technique】 [0002] Due to the increasing popularity of informatization and intelligent construction in all walks of life today, the whole society has higher and higher requirements for the efficiency of various industries, especially in service industries. It is necessary to improve both service quality and service efficiency. For example, in hospitals, patients now not only require hospitals to meet business needs, but also require hospitals to improve service quality and service efficiency as much as possible. With the improvement of modern living standards, people pay more and more attention to health problems, which leads to more and more people going to the hospital for treatment. [0003] Most of the traditional hospital waiting system optimizes the calling process or triage...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00G16H40/20
CPCG07C11/00G07C2011/04G16H40/20
Inventor 卢云李文婧程虹
Owner ZHONGNAN HOSPITAL OF WUHAN UNIV
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