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System and method for facilitating e-commerce product return by using orders for returned items

A technology for items and products, applied in the field of e-commerce platforms, can solve problems such as expensive product returns, product environmental impact, pollution sources, etc.

Pending Publication Date: 2021-01-12
SHOPIFY INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Additionally, merchants may incur costs associated with repackaging returned products
[0004] Product returns also have an environmental impact
For example, return shipping often requires additional shipping and / or packaging, both of which can be sources of contamination
[0005] Product returns on e-commerce platforms can be particularly costly due to the reliance on the computer network through which the product is sold
Computer networks can allow customers to purchase items sold by merchants that are physically located away from customers, which can increase the cost of shipping products back to the merchant

Method used

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  • System and method for facilitating e-commerce product return by using orders for returned items
  • System and method for facilitating e-commerce product return by using orders for returned items
  • System and method for facilitating e-commerce product return by using orders for returned items

Examples

Experimental program
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Embodiment Construction

[0048] For purposes of illustration, certain example embodiments will now be explained in more detail below in conjunction with the accompanying drawings.

[0049] Sample eCommerce platform

[0050] In some embodiments, the methods disclosed herein may be performed on or in association with an e-commerce platform. Therefore, an example of an e-commerce platform will be described.

[0051] According to one embodiment, figure 1 An e-commerce platform 100 is illustrated. The e-commerce platform 100 can be used to provide merchant products and services to customers. Although this disclosure contemplates using devices, systems, and processes to purchase products and services, for simplicity, the description herein will refer to products. All references to products throughout this disclosure should also be construed as references to products and / or services, including physical products, digital content, tickets, subscriptions, services to be provided, and the like.

[0052] Whi...

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PUM

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Abstract

A merchant can use an e-commerce platform to sell products to customers, and customers can use the e-commerce platform to return items that they are unsatisfied with back to the merchant. These product returns have an associated cost. Embodiments of the present disclosure relate to computer-implemented systems and methods for customer-to-customer returns in the e-commerce platform. In the customer-to-customer returns, a first customer that wants to return an item of a particular product is connected with a second customer that wants to purchase the product, then the e-commerce platform then facilitates a shipment of the item from the first customer directly to the second customer. Embodiments of the present disclosure include online store implementations of customer-to-customer returns, online marketplace implementations of customer-to-customer returns, and customer-to-customer returns implemented by using orders for returned items.

Description

technical field [0001] The present disclosure relates to computer-implemented e-commerce platforms. Background technique [0002] Merchants can use e-commerce platforms to sell products to customers. These products are usually shipped by the merchant to the customer. In the event that the customer is not satisfied with the product, the customer may be allowed to return the product to the merchant. For example, the customer may ship the product back to the merchant for a refund and / or for an exchange of the product. [0003] Product returns have an associated cost. For example, there are costs associated with shipping the product from the customer back to the merchant. Some merchants offer free returns, and therefore the cost of shipping the item back to the merchant may be paid by the merchant. In cases where the returned product is then resold by the merchant, the merchant may also pay for the product to be shipped to the next customer. Additionally, merchants may inc...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/08G06Q20/10G06Q30/00G06Q30/06
CPCG06Q10/0832G06Q20/102G06Q30/016G06Q30/0635G06Q30/06
Inventor A.N.肯特里斯R.帕奎因C.珀蒂
Owner SHOPIFY INC