Express telephone answering rate assessment method, device, equipment and system and storage medium
A telephone answering and algorithmic technology, applied in telephone communication, electrical components, automatic switching bureaus, etc., can solve the problems of full-time personnel consuming a lot of time, low efficiency, and inability to fully cover outlets and salesmen
Active Publication Date: 2021-01-22
SHANGHAI ZHONGTONGJI NETWORK TECH CO LTD
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Problems solved by technology
Due to the random inspection strategy used in this assessment method, it cannot fully cover the outlets and salesmen, and it requires full-time personnel to spend a lot of time on this work, and one assessor can only assess one phone at a time, which is not efficient
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[0052] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be described in detail below. Apparently, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other implementations obtained by persons of ordinary skill in the art without making creative efforts fall within the protection scope of the present invention.
[0053] In order to help understand the embodiments of the present application more clearly, the professional algorithms and technologies involved in the embodiments are now introduced accordingly. The details are as follows: Mel Frequency Cepstrum Coefficient (MFCC), which considers the auditory characteristics of the human ear, converts the spectrum into a nonlinear spectrum based on the Mel frequency, and then converts it to the cepstrum domain. Due to fully ...
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The invention relates to an express telephone answering rate assessment method, device, equipment and system and a storage medium. The method comprises the steps of automatically calling out a set number of to-be-assessed objects by utilizing a soft switch technology; obtaining a ring-back tone of the to-be-assessed object; performing feature recognition on the ring-back tone by using an endpointdetection technology to obtain ring-back tone features, wherein the ring-back tone characteristics comprise waveform information and phasor information; and identifying the ring-back tone characteristics by utilizing a preset label model, and carrying out label marking on the to-be-assessed object, wherein the label model is obtained by training according to a long-short-term memory network algorithm. According to the method, the soft switch technology, the endpoint detection technology and the long-short-term memory network algorithm are adopted to assess the telephone answering rate, so thatthe assessment efficiency and accuracy are greatly improved.
Description
technical field [0001] The present invention relates to the technical field of express telephone answering rate, in particular to a method, device, equipment, system and storage medium for evaluating the express telephone answering rate. Background technique [0002] The express delivery industry provides services to the public, and the answering rate of customer calls to outlets or salespersons directly affects the service quality of the express delivery industry. However, the numbers of outlets or salespersons will change frequently, but it is not known whether the changed numbers can be called normally. Therefore, in order to ensure the answering rate of calls on the entire network of express delivery, it is necessary to conduct an answering rate assessment on the outlets or salesperson numbers during working hours. [0003] The traditional method of assessing outlets and the answering rate of salespersons is based on manual spot checks. After selecting the scope of spot...
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IPC IPC(8): H04M3/22
CPCH04M3/2218H04M3/2272
Inventor 张关举黄哲铿顾贺林文升邱国兴王海丽
Owner SHANGHAI ZHONGTONGJI NETWORK TECH CO LTD