Power grid customer service recommendation method and device based on intelligent voice analysis

Abstract

The invention relates to a power grid customer service recommendation method and device based on intelligent voice analysis. A power grid customer service business recommendation device based on intelligent voice analysis comprises a call center machine room and a machine room VR three-dimensional simulation visual management unit, and the machine room VR three-dimensional simulation visual management unit comprises a cabinet, a server, network equipment, a UPS power supply, a machine room monitoring module, VR head-mounted display equipment, a voice acquisition and recognition module and an architecture module; the machine room monitoring module comprises a monitoring intelligent front end, a temperature and humidity sensor, a gas monitoring sensor and a monitoring host which are arrangedin a call center machine room, and the monitoring intelligent front end, the temperature and humidity sensor and the gas monitoring sensor are directly connected with the monitoring host; the architecture module comprises a presentation layer, a service logic layer and a data layer; a VR interactive cabin is arranged in the call center machine room, and the VR head-mounted display device, the voice acquisition and recognition module and the architecture module are arranged in the VR interactive cabin.

Description

technical field [0001] The invention belongs to the field of customer service of large call centers, relates to electric power services, and in particular to a method and device for recommending customer service services of power grids based on intelligent voice analysis. Background technique [0002] The call center uses computer communication technology to handle telephone inquiries, especially the ability to handle a large number of incoming calls at the same time, and also has the display of the calling number, which can automatically assign incoming calls to personnel with corresponding skills for processing, and can record and store all incoming calls information. [0003] Nowadays, large-scale call centers use intelligent voice analysis systems to handle power grid customer services, but the existing intelligent voice analysis systems have limited management technology solutions and cannot support the development of call center informatization for customer service per...

AI Technical Summary

Problems solved by technology

[0003] Nowadays, large-scale call centers use intelligent voice analysis systems to handle power grid customer services, but the existing intelligent voice analysis systems have limited management technology solutions and cannot support the development of call center informatization for customer service personnel. Therefore, it is urgent to develop a system based on Power grid customer service business recommendation technical solution based on intelligent voice analysis

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