Power grid customer service recommendation method and device based on intelligent voice analysis

A technology of intelligent voice and service recommendation, applied in subscriber special services, commerce, electrical components, etc., can solve the problems of limited management technical solutions, call center support, and inability to realize customer service personnel, etc., and achieve the effect of efficient, intelligent, visualized and convenient management

Pending Publication Date: 2021-02-05
国家电网有限公司客户服务中心南方分中心
View PDF0 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Nowadays, large-scale call centers use intelligent voice analysis systems to handle power grid customer services, but the existing intelligent voice analysis systems have limited management technology solutions and cannot support t

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Power grid customer service recommendation method and device based on intelligent voice analysis

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0040] It will be apparent to those skilled in the art that the invention is not limited to the details of the above-described exemplary embodiments, but that the invention can be embodied in other specific forms without departing from the spirit or essential characteristics of the invention.

[0041] A power grid customer service service recommendation device based on intelligent voice analysis, including a call center computer room and a computer room VR three-dimensional simulation visual management unit 10, and the computer room VR three-dimensional simulation visual management unit 10 includes a cabinet 11, a server 12, and a network device 13 , UPS power supply 14, computer room monitoring module 16, VR head-mounted display device 17, voice collection and recognition module 18 and framework module 15;

[0042] The computer room monitoring module 16 includes a monitoring intelligent front end 16a, a temperature and humidity sensor 16b, a gas monitoring sensor 16c and a mon...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention relates to a power grid customer service recommendation method and device based on intelligent voice analysis. A power grid customer service business recommendation device based on intelligent voice analysis comprises a call center machine room and a machine room VR three-dimensional simulation visual management unit, and the machine room VR three-dimensional simulation visual management unit comprises a cabinet, a server, network equipment, a UPS power supply, a machine room monitoring module, VR head-mounted display equipment, a voice acquisition and recognition module and an architecture module; the machine room monitoring module comprises a monitoring intelligent front end, a temperature and humidity sensor, a gas monitoring sensor and a monitoring host which are arrangedin a call center machine room, and the monitoring intelligent front end, the temperature and humidity sensor and the gas monitoring sensor are directly connected with the monitoring host; the architecture module comprises a presentation layer, a service logic layer and a data layer; a VR interactive cabin is arranged in the call center machine room, and the VR head-mounted display device, the voice acquisition and recognition module and the architecture module are arranged in the VR interactive cabin.

Description

technical field [0001] The invention belongs to the field of customer service of large call centers, relates to electric power services, and in particular to a method and device for recommending customer service services of power grids based on intelligent voice analysis. Background technique [0002] The call center uses computer communication technology to handle telephone inquiries, especially the ability to handle a large number of incoming calls at the same time, and also has the display of the calling number, which can automatically assign incoming calls to personnel with corresponding skills for processing, and can record and store all incoming calls information. [0003] Nowadays, large-scale call centers use intelligent voice analysis systems to handle power grid customer services, but the existing intelligent voice analysis systems have limited management technology solutions and cannot support the development of call center informatization for customer service per...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): G06T19/00G06Q50/32G06Q30/00G06F3/01H04L29/08H04M3/50
CPCG06F3/012G06Q30/016G06Q50/32G06T19/006H04L67/06H04M3/50
Inventor 王冬宝徐梦舟刘爱玲沈国君刘娟张劭韡华梅吴传真
Owner 国家电网有限公司客户服务中心南方分中心
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap