An automatic allocation system of power grid customer service computing resources

Abstract

The invention discloses an automatic resource allocation system for grid customer service business computing resources. The customer identity authentication module is connected with a coding unit and a customer information collection module. The coding unit is connected with a queuing module and a reservation system. The queuing module is connected with There is a distribution switching module, and the distribution switching module is connected with a group distribution unit, and the group distribution unit is connected with a distribution unit in the group, a customer service sorting module, a customer service state detection unit and a session monitoring module, and the session monitoring module is connected with Administrator terminal. A reserved call can be made through the reservation system, and a priority call can be made when busy, which solves the problem that users try to call many times when they are busy. According to the data obtained by the customer information collection module, customers can be given priority access to customer service with good evaluation in the past for conversations, thereby improving customer satisfaction.

Description

Technical field [0001] The present invention relates to the automatic distribution technology of grid customer service business operational resources, and is specifically a power network customer service business operational resource automatic allocation system. Background technique [0002] The original customer service system of the power system is a window that communicates with the power supply enterprise, which greatly facilitates the customer and enhances the social image of the company. Since the technical level is limited, some platform products have not met business operations, management and monitoring requirements, especially when the session peak, customers often call, always in the translucent, bring a sense of trouble to customers. After the customer often hangs, replace the docking customer service when accessing again, causing the customer to repeat the relevant business problems, resulting in a longer call, which takes up a large customer service resources, which...

AI Technical Summary

Problems solved by technology

Due to the limitation of technical level during construction, some platform products can no longer meet the requirements of business operation, management and monitoring, especially during peak conversations, customers often make multiple calls and are always in the transfer state, which brings certain troubles to customers

After customers often hang up, they change the connected customer service when they connect again, which makes customers need to repeatedly describe related business problems, resulting in long call time and taking up a lot of customer service resources, which is not conducive to the efficient work of customer service

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