Customer service distribution method and device, electronic equipment and medium
A distribution method and customer service technology, applied in the Internet field, can solve problems such as increased development costs, poor business scalability, increased operational training costs and risks, and achieve the effect of improving development efficiency and high business scalability
Pending Publication Date: 2021-02-26
JINGDONG TECH HLDG CO LTD
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- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
This makes operators need to have the ability to control and analyze the business as a whole when configuring certain business data, otherwise a small configuration modification may be a catastrophe affecting the whole body, thus increasing the cost and risk of operation training
Moreover, each processing function in the incoming line process is difficult to be reused, and the business scalability is poor
When the business needs to expand, it is often necessary to redevelop new processes for new businesses, increasing development costs
Method used
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[0033] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. It should be understood, however, that these descriptions are exemplary only, and are not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the present disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Also, in the following description, descriptions of well-known structures and techniques are omitted to avoid unnecessarily obscuring the concept of the present disclosure.
[0034] The terminology used herein is for the purpose of describing particular embodiments only, and is not intended to be limiting of the present disclosure. The terms "comprising", "comprising", etc. used herein indicate the presence of stated features, ...
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The invention provides a customer service distribution method. The method comprises the following steps: receiving a session request of a user; obtaining parameter information of the session request;processing the parameter information according to an incoming line process to obtain response information of the session request, wherein the incoming line process comprises a process formed by sequentially connecting N logic processing components in series, and N is a positive integer greater than or equal to 1; specifically, obtaining the parameter information preferentially and processing sameby the logic processing components which are ranked in the front according to the sequence of the N logic processing components in the incoming line process, wherein when the parameter information does not meet the execution condition of one logic processing component, skipping the logic processing component; and when the parameter information satisfies an execution condition in one logic processing component, processing the parameter information based on the logic processing component to obtain the response result. The invention further provides a customer service distribution device, electronic equipment and a medium.
Description
technical field [0001] The present disclosure relates to the technical field of the Internet, and more specifically, to a customer service distribution method, a customer service distribution device, an electronic device, and a computer-readable storage medium. Background technique [0002] At present, the customer service system is quickly and accurately finding the incoming line process of the corresponding customer service for users, and usually designs the business line according to the tree structure. For some complex businesses, it usually involves judging multiple situations and assigning customer service according to different logics according to different situations. At this time, the incoming line process of the tree structure will present a spider web with multiple nodes intertwined with each other. This makes operators need to have the ability to control and analyze the business as a whole when configuring certain business data, otherwise a small configuration mo...
Claims
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Patent Timeline
Login to View More IPC IPC(8): G06F9/448G06F8/36G06Q10/06G06Q30/00G06Q30/06
CPCG06F9/4484G06F8/36G06Q10/06311G06Q10/063112G06Q30/016G06Q30/0613
Inventor 程宇翔付勤勤毛小亮文海洋杨洋
Owner JINGDONG TECH HLDG CO LTD