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Service problem processing method and device, computer equipment and storage medium

A processing method and business technology, applied in the field of network security, can solve problems such as leakage of personal information, and achieve the effect of reducing the risk of leakage

Pending Publication Date: 2021-03-02
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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AI Technical Summary

Problems solved by technology

[0005] The main purpose of this application is to provide a business problem processing method, a business problem processing device, computer equipment, and a computer-readable storage medium, aiming to solve how to avoid the user's personal related The problem of information being leaked

Method used

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  • Service problem processing method and device, computer equipment and storage medium
  • Service problem processing method and device, computer equipment and storage medium
  • Service problem processing method and device, computer equipment and storage medium

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Embodiment Construction

[0044] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0045] refer to figure 1 , in an embodiment, the processing method of the business problem includes:

[0046] Step S10, receiving business problem information, the business problem information includes business ticket number, business type and problem description information.

[0047] Step S20. Determine the calling interface involved in the service order number according to the service type.

[0048] Step S30, acquiring the interface information and log information of the calling interface, and desensitizing sensitive information in the log information.

[0049] Step S...

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Abstract

The invention relates to the technical field of network security, and discloses a service problem processing method which comprises the following steps: receiving service problem information which comprises a service order number, a service type and problem description information; determining a calling interface involved in the service number according to the service type; acquiring interface information and log information of the calling interface, and desensitizing sensitive information in the log information; determining a processing end of the service problem information according to theservice type and the interface information; and sending the service problem information and the desensitized log information to the processing end, so that the processing end responds to the service problem information. The method can also be applied to the technical field of block chains. The invention further discloses a service problem processing device, computer equipment and a computer readable storage medium. According to the invention, the risk of user privacy information leakage is reduced in the process of processing the service problem declared by the user.

Description

technical field [0001] The present application relates to the technical field of network security, and in particular to a business problem processing method, a business problem processing device, computer equipment, and a computer-readable storage medium. Background technique [0002] The business processing system of the financial industry is more complex than that of ordinary Internet companies. A product often involves multiple business systems. Moreover, customer information in the financial industry is more sensitive and requires higher protection of customer privacy. [0003] When a financial product has a production problem on the production line, for example, a user fails to deduct money for many times, the current processing flow is: the customer finds the salesperson and asks to solve the problem, and the salesperson communicates the problem encountered by the customer and The appeal is sent to the IT department (which may contain sensitive information such as the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F21/62
CPCG06F21/6245
Inventor 庞敏
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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