User intention guiding method for household appliance customer service and intelligent household appliance

A technology of user intent and intent, applied in the direction of neural learning methods, instruments, biological neural network models, etc., can solve the problems of sparse short text features, difficulty in extracting effective features for classification problems, and small number of words, so as to improve recognition accuracy, Avoid the effect of uneven distribution of each dimension

Pending Publication Date: 2021-03-05
HONGYANG HOME APPLIANCES
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AI Technical Summary

Problems solved by technology

Due to the sparse features of short texts, small number of words but large amount of information, it is difficult to extract effective features in classification problems to determine how many intentions users have and what categories these intentions belong to

Method used

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  • User intention guiding method for household appliance customer service and intelligent household appliance
  • User intention guiding method for household appliance customer service and intelligent household appliance
  • User intention guiding method for household appliance customer service and intelligent household appliance

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Embodiment Construction

[0028] The application describes a number of embodiments, but the description is illustrative rather than restrictive, and it will be obvious to those of ordinary skill in the art that within the scope of the embodiments described in the application, There are many more embodiments and implementations. Although many possible combinations of features are shown in the drawings and discussed in the detailed description, many other combinations of the disclosed features are possible. Except where expressly limited, any feature or element of any embodiment may be used in combination with, or substituted for, any other feature or element of any other embodiment.

[0029] This application includes and contemplates combinations of features and elements known to those of ordinary skill in the art. The disclosed embodiments, features and elements of this application can also be combined with any conventional features or elements to form unique inventive solutions as defined by the clai...

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Abstract

The invention discloses a household appliance customer service user intention guiding method and an intelligent household appliance. The method comprises the steps of obtaining a to-be-recognized consulting text; when the consulting text has a plurality of intentions, determining the number of intentions in the consulting text; determining the number of CNN input parameters according to the numberof intentions, and classifying the determined intentions based on the CNN to obtain a target intention; and entering a consultation process corresponding to the intelligent household electrical appliance according to the target intention. According to the user intention guiding method of the household appliance customer service and the intelligent household appliance, the characteristics of the plurality of intentions in the user consulting text can be accurately extracted, and the specific classification results of the plurality of intentions are determined, so that the plurality of intentions in the user consulting text are accurately recognized.

Description

technical field [0001] This article relates to the field of smart home appliances, especially a user intention guidance method for home appliance customer service and smart home appliances. Background technique [0002] When users consult smart home appliances (such as after-sales consultation), they generally use short text multi-intent recognition to determine the user's real consultation problem. [0003] However, multi-intent recognition of short text is a difficult problem in spoken language understanding (SLU), similar to multi-label (Multi-Label) classification. Due to the sparse features of short texts, small number of words but large amount of information, it is difficult to extract effective features in classification problems to determine how many intentions users have and what categories these intentions belong to. Contents of the invention [0004] In the first aspect, this application provides a user intention guidance method for home appliance customer serv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06K9/62G06N3/04G06N3/08
CPCG06N3/08G06N3/045G06F18/24133G06F18/2415
Inventor 王旭宁付维林
Owner HONGYANG HOME APPLIANCES
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