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Automatic voice interaction method and device

An automatic voice and voice technology, applied in the Internet field, can solve problems such as long training period, excessive speech, and difficulty in implementing supervision, so as to achieve intelligent voice interaction, improve suitability, and reduce manual participation.

Active Publication Date: 2021-04-30
BEIJING SANKUAI ONLINE TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, manual customer service has problems such as long training cycle, insufficient personnel, and high cost
In addition, there are inherent defects caused by manual services, such as the difficulty in achieving effective supervision, easy to be affected by emotional changes during dialogue, and exaggerated remarks, which may easily cause customer information leakage, etc.

Method used

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  • Automatic voice interaction method and device
  • Automatic voice interaction method and device
  • Automatic voice interaction method and device

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Embodiment Construction

[0052]At present, Internet service platforms often have a large number of users, and on this basis, the traditional manual telephone customer service method is continued to provide services, which has problems such as long training period, insufficient personnel, and high cost. And there are inherent defects caused by manual services, such as difficulty in achieving effective supervision, vulnerable to emotional changes, and easy to cause customer information leakage. Automatic voice interaction can well avoid the above problems. However, most of the current automatic voice interaction needs to manually define each dialogue strategy and design the jump rules between each dialogue strategy, and conduct the robot dialogue according to the set rules when replying to the voice. However, with the continuous enrichment of business scenarios and the refined development of business scenarios, dialogue strategies and the jump rules between dialogue strategies have become particularly c...

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Abstract

The invention discloses an automatic voice interaction method and device. According to the received voice information of a user, in combination with the user portrait of the user, historical business record of the user, and the dialogue replay strategy corresponding to previous sentence voice of current business dialogue, a dialogue replay strategy for received voice information of the user is determined; according to the determined dialogue replay strategy, a replay voice aiming at the voice information of the user is generated, and one voice interaction is completed. Thus, according to the scheme of automatic voice interaction in the specification, intelligent voice conversation can be achieved, manual participation is reduced, meanwhile, information such as user portraits can be referred to, different reply voices can be flexibly adopted for different users, the efficiency of business dialogue is improved, and development of business is facilitated.

Description

technical field [0001] This specification relates to the field of Internet technologies, and in particular to a method and device for automatic voice interaction. Background technique [0002] At present, manual customer service is an important way of communication between merchants and customers. With the rapid development of the Internet today, on the basis of a large number of users on all major Internet service platforms, the traditional manual telephone customer service method is still used for business services. However, manual customer service has problems such as long training period, insufficient personnel, and high cost. In addition, there are inherent defects brought about by manual services, such as the difficulty of achieving effective supervision, being easily affected by emotional changes during dialogue, making radical remarks, and easily causing customer information leakage. Contents of the invention [0003] This specification provides a method and devic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L13/027G10L15/183G10L15/26G10L15/30H04M3/493
CPCG10L13/027G10L15/183G10L15/30H04M3/4936
Inventor 包梦蛟
Owner BEIJING SANKUAI ONLINE TECH CO LTD
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