Task issuing method and device, electronic equipment and readable storage medium

Abstract

The invention provides a task issuing method and device, electronic equipment and a readable storage medium, and the method comprises the steps: obtaining a to-be-issued task list of a target assistant, and enabling each to-be-issued task in the to-be-issued task list to be associated with an alternative processor list; determining a dynamic environment according to the granularity of processing persons associated with the alternative processing person list, and determining a target processing person to which the target task in the to-be-issued task list is to be issued by using a Markov decision model based on the dynamic environment, wherein the Markov decision model is obtained by determining the state space and the income of the associated processing person and discretizing the overall decision time to fit a reinforcement learning scene. According to the method and device, the state and the income of the processor are effectively defined to fit the reinforcement learning scene, and the income and the state are dynamically associated through continuous time discretization, so that the processing capability of the processor can be considered, the task processing efficiency and reliability are effectively improved, and the overall income is maximized.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a task delivery method, device, electronic equipment and readable storage medium. Background technique [0002] At present, when assigning tasks to brokers, they are all assigned in isolation. For example, when different assistants issue tasks to the agent, they all issue tasks to the agent independently. [0003] However, when using the above processing method to issue tasks, it may happen that multiple assistants issue tasks to the same agent, or even issue tasks to the same agent at the same time. However, brokers often have limited energy and are usually unable to handle multiple tasks at the same time, which will affect the processing efficiency of tasks, and are more prone to errors and lower reliability. Contents of the invention [0004] The present invention provides a task delivery method, device, electronic equipment, and readable storag...

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a task delivery method, device, electronic equipment and readable storage medium, which are used to solve the problems of low task processing efficiency, error-prone and low reliability existing in the prior art, and realize effective improvement of task processing efficiency and reliability goals

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