Question processing method and device based on knowledge base, equipment, medium and product

Abstract

The invention provides a question processing method based on a knowledge base, which is applied to an intelligent question answering system, the intelligent question answering system can respond to input information and provide feedback information, and the method comprises the following steps: responding to a received input question statement, obtaining a question classification model, wherein the question classification model is obtained based on knowledge data training in the knowledge base; based on the question classification model, determining question types of the input question statements, wherein different question types correspond to different question processing methods; and based on the question processing methods corresponding to the question types, obtaining answer statements matched with the input question statements from the knowledge base and outputting theanswer statements. The invention further provides a question processing device based on a knowledge base, equipment, a medium and a product The invention relates to the field of artificial intelligence. The provided method and device can be applied to the financial field or other fields.

Description

technical field [0001] The present disclosure relates to the technical field of computer applications, in particular to a method, device, device, medium and product for problem solving based on a knowledge base. Background technique [0002] This section is intended to provide a background or context for implementations of the disclosure that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] For enterprises, broadening the scope of services, fully meeting customer needs, and bringing greater profits to the company is an important direction of current development. Creating a good corporate image with thoughtful service and efficient work in the hearts of customers is the core pursuit of the enterprise. Target, customer service, as an effective means to enhance corporate reputation and maintain external image, exists in all walks of life. Since enterprises usually provide services to customers in the fo...

AI Technical Summary

Problems solved by technology

[0004] In the process of realizing the disclosed concept, the inventors found at least the following problems in the prior art: the current intelligent customer service question answering system is usually divided according to product categories, that is, when identifying customer problems, customer service personnel need to pass through to guide customers To clarify the product name of the question by means of a method, and then search for the answer corresponding to the question in the question-and-answer knowledge base based on the product name. This solution is not only time-consuming and laborious, but also the search results are not accurate enough, affecting customer experience. Detrimental to corporate reputation and external image

Images