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A big data-based automatic case processing method, device and terminal equipment

A processing method and automatic processing technology, applied in the fields of electronic digital data processing, special data processing applications, natural language data processing, etc., can solve complex social problems, lack of intelligent case automatic processing methods, time-consuming and labor-intensive problems, etc.

Active Publication Date: 2021-08-20
NANJING SHICHAZHE INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] Most of the current case processing is still traditional manual processing, and the problems are solved manually. However, due to China's large population base and complex social problems, the total number of cases is large and the fields involved are complicated.
Staff need to provide solutions based on their own knowledge level, professional accumulation and work experience, which is time-consuming and labor-intensive
According to the case text, the staff need to manually determine the general type of the case and determine the corresponding solution strategy. There is a lack of intelligent automatic case processing methods to automatically process the case

Method used

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  • A big data-based automatic case processing method, device and terminal equipment
  • A big data-based automatic case processing method, device and terminal equipment
  • A big data-based automatic case processing method, device and terminal equipment

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Embodiment Construction

[0032] In order to clarify the technical solution and working principle of the present invention, the embodiments of the present disclosure will be further described in detail below in conjunction with the accompanying drawings. All the above optional technical solutions may be combined in any way to form optional embodiments of the present disclosure, which will not be repeated here.

[0033] The terms "step 1", "step 2", "step 3" and other similar descriptions in the description and claims of this application and the above drawings are used to distinguish similar objects, not necessarily to describe a specific order or sequence order. It should be understood that the data so used may be interchanged under appropriate circumstances such that, for example, the embodiments of the application described herein can be practiced in sequences other than those described herein.

[0034] The first aspect: the embodiment of the present disclosure provides a method for automatically ha...

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Abstract

The invention discloses a big data-based automatic case processing method, device and terminal equipment. The method includes step 1, obtaining all processed historical cases as historical cases to be matched, and obtaining the central idea vector of the case; Step 2, perform rough sorting and matching on new cases based on the completed historical cases; Step 3, after obtaining the rough sorting results, calculate the fine sorting similarity through the text similarity matching algorithm, and intelligently match the processing results of the new cases. By performing rough sorting and matching on new cases, and using text similarity matching algorithm to calculate fine sorting similarity, intelligently obtain the processing results of new cases, which greatly improves the efficiency of case processing and saves a lot of manpower and material resources.

Description

technical field [0001] The present invention relates to the research fields of big data case processing and natural language processing, in particular to a big data-based automatic case processing method, device and terminal equipment. Background technique [0002] At present, most of the cases are processed manually, and the problems are solved manually. However, due to China's large population base and complex social problems, the total number of cases is large and the fields involved are complicated. Staff need to provide solutions based on their own knowledge level, professional accumulation and work experience, which is time-consuming and labor-intensive. According to the case text, the staff need to manually determine the general type of the case and determine the corresponding solution strategy. There is a lack of intelligent automatic case processing methods for automatic case processing. Contents of the invention [0003] In order to overcome the deficiencies of ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33G06F40/247
CPCG06F16/3322G06F16/3344G06F40/247
Inventor 周金明陈贵龙
Owner NANJING SHICHAZHE INFORMATION TECH CO LTD