Automatic reporting system and method for detecting abnormality of set-top box

Abstract

An automatic reporting system and method for detecting abnormality of a set-top box comprises a detection terminal and a server. The detection terminal includes an abnormality management and control module, a log storage module, and a network connection module. The server includes a corresponding network connection module, an abnormality management and control module, a log storage module, a database, a judgment module, an inspection interface, an abnormal message generation module and a network transmission module. When the detection terminal detects an abnormality in the set-top box, the abnormal information is immediately grasped and sent to the server. Integrity of the abnormal message by analysis of the server is checked. A notification message is judged and sent to the relevant personnel or directly provide a solution to the abnormal message. The present invention can automatically and immediately send the notification message of the known abnormal message to transmit a solution, or hand the solution over to relevant personnel for processing as soon as possible. The invention enables relevant personnel to know the problem points and solutions of the abnormal message before the users respond to the problems, so as to speed up efficiency of solving the abnormal message and improve quality of the set-top box.

Description

technical field [0001] The present invention discloses an automatic report technology for detecting set-top box abnormality, especially an automatic report system and method for automatically and immediately finding out the problem point of the set-top box. Background technique [0002] Nowadays, with the development of the Internet generation, no matter the home or the workplace, there is usually a need for the Internet. Everything such as surfing the Internet, reading, watching dramas, and downloading movies requires the Internet. , movies and other entertainment 3C products. With the need to transmit a large amount of audio and video information from the network, the set-top box has to deal with a large number of network operations and cause poor heat dissipation, which often leads to overheating of the set-top box or other failures that cause it to have abnormal signals and fail to access the Internet. At this time, when contacting the customer service personnel for ass...

AI Technical Summary

Problems solved by technology

It can be seen that there are still many defects in the above-mentioned improvement attempt, which is really not a good design, but urgently needs to be improved.

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