Intelligent question answering method and device, server, computer-readable storage medium
A technology of intelligent question answering and computer programs, applied in the field of intelligent customer service, can solve the problems of large resource occupation and high maintenance cost, and achieve the effect of reducing maintenance cost and improving utilization rate
Active Publication Date: 2022-05-10
SHENZHEN ZHUIYI TECH CO LTD
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Problems solved by technology
Obviously, during the use of traditional question-answering robots, maintenance costs are high and resource-intensive
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[0054] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.
[0055] It can be understood that the terms "first", "second" and the like used in this application may be used to describe various elements herein, but these elements are not limited by these terms. These terms are only used to distinguish one element from another element.
[0056] figure 1 It is an application scenario diagram of the intelligent question answering method in an embodiment. Such as figure 1As shown, the application environment includes an electronic device 120 and a server 140, and the electronic device 120 is used to interact with users. The user input...
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The present application relates to an intelligent question answering method and device, a server, and a computer-readable storage medium, including: the server receives an input question sentence, determines the business type corresponding to the question sentence, and distributes the question sentence to a question answering robot corresponding to the business type. The question-answering robot queries the target database according to the questions and obtains the answers corresponding to the questions. The target database includes a dedicated database corresponding to the service type and a public database corresponding to multiple different service types. Output the answer corresponding to the question sentence. Therefore, it is realized that only one public database and a dedicated database corresponding to each business type are maintained, and various question-and-answer requirements can be met. Furthermore, the maintenance cost is reduced and the resource utilization rate is improved.
Description
technical field [0001] The present application relates to the technical field of intelligent customer service, in particular to an intelligent question answering method and device, a server, and a computer-readable storage medium. Background technique [0002] With the continuous development of question-answering robot technology, question-answering robots are widely used in various fields such as customer service, education, call center, companionship, navigation, and administrative assistants. Among them, the Q&A robot is a software system that can automatically reply to the information input by the user by using the existing Q&A and interactive database. [0003] Traditional Q&A robots need to rebuild databases and train Q&A robots for different users. Obviously, the traditional question-answering robot has high maintenance costs and consumes a lot of resources during use. Contents of the invention [0004] Embodiments of the present application provide an intelligent...
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IPC IPC(8): G06F16/33G06F16/332G06F16/35G06F40/211G06F40/289
CPCG06F16/3329G06F16/3344G06F16/35G06F40/211G06F40/289
Inventor 费加磊黄继青赵正锐王路兰荣亨孙俊刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD