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Intention recognition method and device, electronic equipment and computer readable storage medium

A recognition method and intent technology, applied in computer parts, computing, speech recognition, etc., can solve problems such as accurate intent recognition, and achieve the effect of improving the recognition accuracy.

Pending Publication Date: 2021-07-09
BEIJING ZHICHI BOCHUANG TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] At present, the recognition data of intelligent outbound calls is converted from speech to spoken language. When there are many repeated modal particles and multiple intentions in a sentence in spoken language, it is difficult to accurately identify the intentions. Therefore, it is necessary to Improvements to existing intent recognition methods

Method used

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  • Intention recognition method and device, electronic equipment and computer readable storage medium
  • Intention recognition method and device, electronic equipment and computer readable storage medium
  • Intention recognition method and device, electronic equipment and computer readable storage medium

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Embodiment Construction

[0090] Embodiments of the present application are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals denote the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary only for explaining the present application, and should not be construed as limiting the present invention.

[0091] Those skilled in the art will understand that unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the word "comprising" used in the specification of the present application refers to the presence of the features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, Integers, steps, operations, elements, components, and / or groups thereof. It will be u...

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Abstract

The invention provides an intention recognition method and device, electronic equipment and a computer readable storage medium, and the method comprises the steps of obtaining a current voice sent by a customer in an outbound scene, and obtaining a corresponding target text based on the current voice; and determining an intention type included in the target text, and obtaining an intention recognition result corresponding to the target text based on the intention type. According to the scheme, the voice of the customer in the outbound scene is converted into the corresponding target text, then the intention type in the target text is determined, different intention recognition models are adopted for different intention types, the intention of the customer is recognized, and due to the fact that different intention recognition models are adopted for different intention types, the recognition accuracy of voice containing multiple intentions can be improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular, the present application relates to an intent recognition method, device, electronic equipment, and computer-readable storage medium. Background technique [0002] With the rapid development of the economy, many industries have accumulated massive amounts of data while providing users with more abundant products. It is a common product marketing method to use these data to provide valuable outbound services. The so-called outbound (Outbound) refers to: the telephone automatically dials the user's phone number through the computer, and the recorded voice is played to the user through the computer. It is an indispensable part of the modern customer service center system integrating computer and telephone. An outbound call is generally divided into two stages: the acquisition of outbound call data and the initiation of an outbound call action. [0003] I...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F40/211G06F40/289G06F40/295G06K9/62G10L15/16G10L15/18G10L15/22G10L15/26H04M3/527
CPCG06F16/3329G06F16/3343G06F16/3344G06F16/3346G06F40/211G06F40/289G06F40/295H04M3/527G10L15/22G10L15/1822G10L15/16G06F18/22
Inventor 徐正虹吴科吴立楠徐懿
Owner BEIJING ZHICHI BOCHUANG TECH
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