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User experience measurement method and device based on multiple dimensions and storage medium

An experience measurement and multi-dimensional technology, applied in the computer field, can solve problems such as low adaptability, low coverage of qualitative and quantitative research, and few measurement dimensions, and achieve the effect of improving accuracy

Pending Publication Date: 2021-11-05
SHANGHAI PUDONG DEVELOPMENT BANK
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

However, the existing various user experience measurement models have shortcomings such as low product adaptability, low coverage of qualitative and quantitative research, and few measurement dimensions.

Method used

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  • User experience measurement method and device based on multiple dimensions and storage medium
  • User experience measurement method and device based on multiple dimensions and storage medium
  • User experience measurement method and device based on multiple dimensions and storage medium

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Embodiment Construction

[0022] The present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, but not to limit the present invention. In addition, it should be noted that, for the convenience of description, only some structures related to the present invention are shown in the drawings but not all structures.

[0023] Table 1 is a schematic table for introducing a user experience measurement model provided by the prior art. As shown in Table 1, the PULSE model has the disadvantage of being weakly related to user experience; the HEART model has the disadvantage of lacking public opinion, customer complaints, and performance dimensions; the PTECH model has the disadvantages of multiple data dimensions and complicated calculations; , and the disadvantages of only designing qualitative research; the user experience measureme...

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Abstract

The invention discloses a user experience measurement method and device based on multiple dimensions and a storage medium. The method comprises the following steps: acquiring user experience index data of each first type experience measurement dimension matched with a to-be-measured product; and inputting the user experience index data of the first type of experience measurement dimension into a pre-created user experience measurement model to determine a user experience measurement result corresponding to the first type of experience measurement dimension. According to the technical scheme provided by the embodiment of the invention, the user experience of the to-be-measured product is measured by adopting the plurality of first type experience measurement dimensions, the user experience of the to-be-measured product in each field can be measured, and the accuracy of the user experience measurement is improved.

Description

technical field [0001] The embodiments of the present invention relate to the field of computers, and in particular, to a multi-dimensional user experience measurement method, device and storage medium. Background technique [0002] Currently, the industry has established user experience measurement models applicable to different products. For example, existing user experience measurement models include: the PULSE model used in traditional website services, the HEART model of Google, the PTECH model of Ant Financial, the WeUX index of WeBank, the user experience measurement system of Suning Finance, and the The North Star indicator uses the Net Promoter Score (NPS). However, the existing various user experience measurement models have shortcomings such as low product adaptability, low coverage of qualitative and quantitative research, and few measurement dimensions. Contents of the invention [0003] In view of this, the present invention provides a multi-dimensional use...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02
CPCG06Q30/0201
Inventor 姚雯珺
Owner SHANGHAI PUDONG DEVELOPMENT BANK