Unlock instant, AI-driven research and patent intelligence for your innovation.

Automatic task allocation method and system

A task allocation and language recognition technology, applied in the field of semantic and language recognition, can solve the problems of long training period, high personnel skill requirements, high enterprise cost, etc., and achieve the effect of improving customer service efficiency and quality, and optimizing customer service process

Pending Publication Date: 2021-12-14
北京及时语智能科技有限公司
View PDF2 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the current e-commerce customer service industry, there are various types of user problems and different handling methods. Each customer service personnel needs to understand the handling methods for all types of problems. The requirements for personnel skills are high, the training period is long, and the cost of the enterprise is high.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Automatic task allocation method and system
  • Automatic task allocation method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0037] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0038] The purpose of the present invention is to provide an automatic task assignment method and system, which can improve the efficiency and quality of customer service.

[0039] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0040] figure 1 A schema...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention relates to an automatic task allocation method and system. The method comprises the steps of obtaining consultation content of a user; according to the consultation content of the user, adopting a customer service task allocation model to determine customer service corresponding to the consultation content of the user, wherein the customer service task allocation model takes the consultation content of a user as output and takes a customer service account corresponding to the type of the consultation content as output; and enabling the customer service to determine a consultation result according to the consultation content of the user and sends the consultation result to the user. According to the invention, the customer service efficiency and quality can be improved.

Description

technical field [0001] The invention relates to the field of semantic and language recognition, in particular to an automatic task assignment method and system. Background technique [0002] In the current e-commerce customer service industry, there are various types of user problems and different handling methods. Each customer service personnel needs to understand the handling methods for all types of problems. The requirements for personnel skills are high, the training period is long, and the cost of the enterprise is high. [0003] Therefore, in order to improve the efficiency and quality of customer service, a new distribution method and system are urgently needed. Contents of the invention [0004] The purpose of the present invention is to provide an automatic task assignment method and system, which can improve the efficiency and quality of customer service. [0005] To achieve the above object, the present invention provides the following scheme: [0006] An au...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F9/48G06Q30/00G06Q30/06
CPCG06F9/4881G06Q30/01G06Q30/0601
Inventor 张超林赵天宇刘喜标李建忠
Owner 北京及时语智能科技有限公司