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A real-time multi-person video queuing method and system

A multi-person video and video streaming technology, applied in two-way work systems, TVs, instruments, etc., can solve the problems of poor video connection experience for customers, the importance of communication events without considering different customer permissions, and the shortage of agents. Achieve the effect of improving the user experience, reducing the connection waiting time, and reducing the idle rate

Active Publication Date: 2022-04-15
上海金仕达软件科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, similar to the traditional "customer service phone" method, the video connection function actually faces the problem of insufficient agents. When there are a large number of customers connected at the same time, it cannot be processed in time, and video queuing is inevitable.
However, the prior art mainly determines the order of video queuing based on the time at which the connection is initiated. However, this queuing method does not take into account factors such as the authority of different customers, the importance of communication events, etc., resulting in the video connection of customers poor experience

Method used

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  • A real-time multi-person video queuing method and system
  • A real-time multi-person video queuing method and system
  • A real-time multi-person video queuing method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0051] see figure 1 , figure 1 It is a schematic flowchart of a real-time multi-person video queuing method disclosed in an embodiment of the present invention. Such as figure 1 As shown, a kind of real-time multi-person video queuing method of the embodiment of the present invention comprises the following steps:

[0052] S10, acquire the client terminal information received in the first cycle that initiates the video connection request, the client terminal information includes the number of client terminals and each client information;

[0053] S20, when it is determined based on the number of client terminals that the first queuing condition is met, determining a first queuing queue based on each of the client data;

[0054] S30. Perform virtual connection to the client terminal in the first queuing queue, analyze the corresponding client based on the virtual connection data, and correct the first queuing queue based on the analysis result to obtain a second queuing queu...

Embodiment 2

[0092] see image 3 , image 3 It is a schematic structural diagram of a real-time multi-person video queuing system disclosed in an embodiment of the present invention. Such as image 3 As shown, a real-time multi-person video queuing system 100 according to an embodiment of the present invention includes a processing module 101, a storage module 102, a communication module 103, an agent terminal 104 and a client terminal 105, and the processing module 101 communicates with the storage The module 102 is connected to the communication module 103, and the communication module 103 is connected to the agent terminal 104 and the client terminal 105 respectively; wherein,

[0093] The storage module 102 is configured to store executable computer program codes;

[0094] The communication module 103 is configured to realize the communication connection between the agent terminal 104 and the client terminal 105;

[0095] The processing module 101 is configured to execute the metho...

Embodiment 3

[0098] see Figure 4 , Figure 4 It is an electronic device disclosed in an embodiment of the present invention, including:

[0099] a memory storing executable program code;

[0100] a processor coupled to the memory;

[0101] The processor invokes the executable program code stored in the memory to execute the method described in the first embodiment.

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Abstract

The invention provides a real-time multi-person video queuing method and system, belonging to the technical field of computers and the Internet. Wherein, the method includes: S10, acquiring the client terminal information received within the first cycle that initiated the video connection request, the client terminal information including the number of client terminals and each client information; S20, based on the number of client terminals When it is judged that the first queuing condition is met, a first queuing queue is determined based on each of the customer profiles; S30, a virtual connection is made to the client terminal in the first queuing queue, and the corresponding customer is analyzed based on the virtual connection data , modifying the first queuing queue based on the analysis results to obtain a second queuing queue; S40, connecting to the corresponding agent terminal based on the second queuing queue; wherein, the first queuing queue and the second queuing queue Each queue includes the queue serial number and the seat serial number. The solution of the invention can improve the answering efficiency of the agents and reduce unnecessary waiting time of customers.

Description

technical field [0001] The invention relates to the technical fields of computers and the Internet, in particular to a real-time multi-person video queuing method and system. Background technique [0002] With the rapid development of multimedia communication technology, video conferencing technology is gradually being applied by all walks of life, and video conferencing technology is becoming more and more mature. For example, some enterprises have enabled the video connection function for customers to realize "face-to-face" communication with customers, which greatly improves the efficiency of communication. However, similar to the traditional "customer service phone" method, the video connection function actually faces the problem of insufficient agents. When there are a large number of customers connected at the same time, it cannot be processed in time, and video queuing is inevitable. However, the prior art mainly determines the order of video queuing based on the tim...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/523G06V20/52H04N7/14G06V40/20
CPCH04M3/523H04N7/141
Inventor 皮军旗张青钟建伟匡志明
Owner 上海金仕达软件科技股份有限公司