Delivery status management method, and electronic device for performing same
A state management, electronic device technology, applied in the direction of data processing applications, location-based services, context-specific services, etc., capable of addressing delays or interruptions in delivery, delays in refund procedures, failure to provide delays or interruptions to customers, etc. problems, to the effect of improving convenience and accuracy
Pending Publication Date: 2022-01-28
COUPANG CORP
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Problems solved by technology
However, when the courier delivers the item, the delivery may be delayed or interrupted for various reasons
In this case, there is a problem that the exact reason for the delay or interruption is not provided to the customer, and even when a refund is made due to the interrupted delivery, the refund procedure is delayed
For example, when a delivery is interrupted, even if the customer does not refuse to receive the delivered item, the customer is notified that the delivery was interrupted due to the rejection, and therefore, the exact reason for the delivery interruption is not notified to the customer
Also, in the case of a refund due to an interruption in delivery, the refund is delayed even if the courier can refund immediately because the courier is holding the item
Method used
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[0035] Hereinafter, exemplary embodiments of the present disclosure will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art can easily implement the present disclosure. However, the present disclosure can be implemented in various forms, and is not limited to the exemplary embodiments described herein.
[0036] In the following description, a suffix such as "unit" may be used to refer to an element, and such a suffix is used herein only to facilitate description of the specification, and the suffix itself is not intended to give any special meaning or function.
[0037] In order to clearly describe the present disclosure, parts irrelevant to the description are omitted, and the same reference numerals denote the same elements throughout the specification. In addition, some embodiments of the present invention will be described in detail with reference to exemplary drawings. When adding reference numerals to elements...
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A method by which an electronic device performs delivery status management is disclosed. The delivery status management method may comprise the steps of: transmitting, to a courier terminal, information related to items; receiving, from the courier terminal, information related to the delivery progress status of the items; and performing a refund procedure for the items if the information related to the delivery progress status corresponds to a first type. According to the present disclosure, provided is the delivery status management method that can quickly perform delivery interruption along with a refund procedure for a customer without a delay in refunding resulting from the delivery interruption.
Description
technical field [0001] The present disclosure relates to a method for managing a delivery status of ordered items and an electronic device performing the method. Background technique [0002] As the use of electronic commerce is widespread and more and more people are purchasing items on the Internet, fast delivery of items is considered to be even more important. However, when the courier delivers the item, the delivery may be delayed or interrupted for various reasons. In this case, there is a problem that the exact reason for the delay or interruption is not provided to the customer, and even when a refund is made due to the interrupted delivery, the refund procedure is delayed. For example, when a delivery is interrupted, even if the customer does not refuse to receive the delivered item, the customer is notified that the delivery was interrupted due to the rejection, and therefore, the exact reason for the delivery interruption is not notified to the customer. Also, i...
Claims
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IPC IPC(8): G06Q10/08
CPCG06Q10/0833G06Q10/0837G06Q10/06312G06Q30/04G06Q20/407G06Q10/08G06Q10/0838G06F3/048
Inventor 李裕熙文宝拉林英秀金泰年罗柳哲皮正浩李尚硕
Owner COUPANG CORP