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Method and device for determining verbal skill and storage medium

A technology for speaking skills and determining modules, applied in the field of intelligent interaction, can solve problems affecting the accuracy of speaking skills, lack of reference for all interactive content, etc., and achieve the effect of high-quality experience

Pending Publication Date: 2022-02-01
北京有限元科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present disclosure provide a method, device, and storage medium for determining speech, so as to at least solve the lack of understanding of all interactions generated from the beginning of the interaction to the present in the method for determining speech during the interaction process in the prior art. The content is used for reference, so technical issues that affect the accuracy of the script

Method used

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  • Method and device for determining verbal skill and storage medium
  • Method and device for determining verbal skill and storage medium
  • Method and device for determining verbal skill and storage medium

Examples

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Embodiment 1

[0020] According to this embodiment, an embodiment of a method for determining utterances is also provided. It should be noted that the steps shown in the flow charts of the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions, and, Although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0021] The method embodiments provided in this embodiment can be executed in a server or similar computing devices. figure 1 A hardware structural block diagram of a computing device for implementing a method for determining a utterance is shown. Such as figure 1 As shown, the computing device may include one or more processors (processors may include but not limited to processing devices such as microprocessors MCUs or programmable logic devices FPGAs), memory for storing data, and memory for communication functions tra...

Embodiment 2

[0085] Figure 5 The device 500 for determining a utterance according to this embodiment is shown, and the device 500 corresponds to the method according to the first aspect of Embodiment 1. refer to Figure 5 As shown, the device 500 includes: a portrait determination module 510, used to determine the user portrait of the user at the current interaction node during the interaction with the user; Interaction process information, wherein the interaction process information is used to describe the node speech used by at least one interactive node in the interaction process, the user's answer information for the node speech, and the sequence relationship between the node speech and the answer information; and the speech determination module 530, It is used to calculate the user portrait and interaction process information using the pre-trained model, and determine the target speech for the user to interact with at the current interaction node, where the model is trained based on...

Embodiment 3

[0093] Figure 6 The device 600 for determining a utterance according to this embodiment is shown, and the device 600 corresponds to the method according to the first aspect of Embodiment 1. refer to Figure 6 As shown, the device 600 includes: a processor 610; and a memory 620, connected to the processor 610, used to provide the processor 610 with instructions for processing the following processing steps: in the process of interacting with the user, determine that the user is at the current interaction node User portrait; obtain the interaction process information generated from the beginning of the interaction to the current interaction node, where the interaction process information is used to describe the node language used by at least one interaction node in the interaction process, the user's answer information for the node language, and the node language The sequence relationship with the answer information; and use the pre-trained model to calculate the user portrait...

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Abstract

The invention discloses a method and device for determining a verbal skill and a storage medium. The method comprises the steps of: determining a user portrait of a user at a current interaction node in the interaction process with the user; obtaining interaction process information generated from the beginning of interaction to the current interaction node, the interaction process information being used for describing a node verbal skill adopted by at least one interaction node in the interaction process, answer information of a user for the node verbal skill and a sequence relationship between the node verbal skill and the answer information; and calculating the user portrait and the interaction process information by using a pre-trained model, and determining a target verbal skill for interaction for the user at the current interaction node, the model being trained based on the user portrait, the interaction process information and a corresponding verbal skill conversion result.

Description

technical field [0001] The present application relates to the field of intelligent interaction technology, and in particular to a method, device and storage medium for determining speech. Background technique [0002] Due to the development of artificial intelligence technology, many voice communication systems through robots and people have appeared, especially in voice interaction scenarios such as voice customer service, smart telemarketing, smart collection, and smart speakers. After the robot can communicate with human voice, it is necessary to continuously optimize the robot's speech skills to improve the post-communication effect. The speech selection method in the prior art is mainly to select the speech speech for each answer of the user, without considering all the question and answer information in the entire interaction process (that is, all the interactive content from the beginning of the interaction to the current time), so the final decision The accuracy of ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/06G10L25/12
CPCG10L15/22G10L15/063G10L25/12G10L2015/223
Inventor 罗欢关力蒋宁权圣王洪斌吴海英陈实
Owner 北京有限元科技有限公司
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