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Question information acquisition method and device, electronic equipment and storage medium

An acquisition method and problem technology, applied in the acquisition method of problem information, electronic equipment and storage medium, and device fields, can solve problems such as inconsistency of actual intentions, reducing the accuracy of problem information, and unable to take into account the additional implied meaning of sentences, etc. To achieve the effect of improving accuracy and reducing interference

Pending Publication Date: 2022-03-15
TAIKANG LIFE INSURANCE CO LTD
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Problems solved by technology

[0004] A method, device, electronic device, and computer-readable storage medium for obtaining question information provided in the embodiments of the present application are designed to solve the problem that cannot be considered in the process of identifying the question sentence asked by the user in the FAQ system in the related art as much as possible. The extra implication into the sentence refers to technical problems that cause the identified problem information to not match the user's actual intent, reducing the accuracy of the obtained problem information

Method used

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  • Question information acquisition method and device, electronic equipment and storage medium
  • Question information acquisition method and device, electronic equipment and storage medium
  • Question information acquisition method and device, electronic equipment and storage medium

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Embodiment Construction

[0121] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0122]In related technologies, FAQ generally collects and organizes question-and-answer pairs of high-frequency questions in business scenarios in advance, and selects the most similar question from these question-and-answer pairs for a user's question, and returns the answer to this question to the user. If you are not sure, then select several questions for the user, and ask the user to further confirm. If the most similar question is not the same as the user's question, t...

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Abstract

The invention provides a question information obtaining method and device, electronic equipment and a storage medium, and is applied to the field of computers. The method comprises the steps that to-be-processed first text information is obtained; extracting candidate question information matched with the first text information from a preset question and answer library; according to an implicit knowledge graph, implicit knowledge information in the first text information is filtered, and second text information is obtained; respectively obtaining a first semantic feature of the first text information, a second semantic feature in the second text information and a candidate semantic feature in the candidate question information; and taking the candidate question information of which the feature similarity between the candidate semantic feature and the first semantic feature and the feature similarity between the candidate semantic feature and the second semantic feature meet the similarity requirement as target question information. According to the method and the device, the interference of semantic redundancy of implicit knowledge information on question information matching can be reduced, and the accuracy of question information extraction is improved, so that the determined question better fits the actual question intention of the user.

Description

technical field [0001] The present application relates to the field of computers, and in particular to a method, device, electronic equipment and storage medium for acquiring problem information. Background technique [0002] At present, FAQ (Frequently Asked Questions, frequently asked questions) technology generally collects and organizes the question-and-answer pairs of high-frequency questions in business scenarios in advance. The answer to the question is returned to the user. If you are not sure, then select several questions for the user, and ask the user to further confirm. If the most similar question is not the same as the user's question, tell the user that the answer is not known. FAQ technology is widely used in business scenarios such as training, robot customer service, health consultation, and insurance consultation. [0003] However, the core of FAQ is to calculate the semantic similarity between two sentences (the user's question and the pre-collected qu...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/36G06F16/335G06F16/33G06F40/216G06F40/289G06F40/30
CPCG06F16/3329G06F16/367G06F16/335G06F16/3344G06F40/289G06F40/30G06F40/216
Inventor 邓晓雨李钊赵凯宋慧驹刘岩
Owner TAIKANG LIFE INSURANCE CO LTD
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