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Service information reminding method and related device

A technology for service information and identification information, applied in the field of service information reminder methods and related devices, can solve the problems of low telephone service efficiency and the like

Pending Publication Date: 2022-03-15
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] This application provides a service information reminder method and related devices to solve the problem of low telephone service efficiency when customers interact with banks by telephone

Method used

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  • Service information reminding method and related device
  • Service information reminding method and related device
  • Service information reminding method and related device

Examples

Experimental program
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Embodiment Construction

[0038] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.

[0039] figure 1 It is a schematic diagram of a scene applicable to the embodiment of this application, refer to figure 1 , the scenario includes M caller devices and N agent devices, each of the N agent devices includes an agent phone and an agent personal computer (personal computer, PC) or terminal, and the phone and the agent phone can be connected Communicate over the network. Cus...

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PUM

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Abstract

The invention provides a service information reminding method and a related device, which can be used in the field of finance. The method comprises the steps of receiving identification information of incoming call equipment, then obtaining historical behavior data of the incoming call equipment in a bank system according to the identification information, judging an incoming call intention of a customer based on the historical behavior data, and finally outputting prompt information to seat equipment according to the incoming call intention of the customer, and the seat personnel communicate with the customer according to the prompt information and handle customer business. In the method provided by the invention, the corresponding prompt information can be output to the seat equipment according to the incoming call purpose of the customer, so that the seat personnel can quickly and clearly know the incoming call purpose of the customer, and quick business handling and accurate marketing are realized, thereby improving the efficiency of telephone service.

Description

technical field [0001] The present application relates to the technical field of services, and in particular to a service information reminder method and a related device. Background technique [0002] Providing customers with excellent service quality is the goal pursued by every bank, and telephone banking is the most direct way for banks to provide external services, and the interactive channels it provides are particularly important. [0003] At this stage, customers can access telephone banking services by dialing a phone, and communicate their service needs to the agent, and then the agent will handle the corresponding service for the customer according to the service demand of the customer, thereby realizing the interaction between the customer and the bank. [0004] However, in this method, when the business handled by the customer is relatively cumbersome, it may take a certain amount of time for the agent to get the corresponding solution after receiving the servic...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q40/02G08B21/24H04M3/51
CPCG06Q10/0635G06Q40/02H04M3/51G08B21/24H04M2203/1058
Inventor 高宏超
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA