Dialogue management method, dialogue management system and device, and storage medium

A dialogue management and topic technology, applied in the field of human-computer interaction, can solve problems such as difficulty in controlling the dialogue process, and achieve the effect of improving user interaction experience

Pending Publication Date: 2022-05-03
SHANGHAI LIULISHUO INFORMATION TECH CO LTD
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AI Technical Summary

Problems solved by technology

However, using the trained dialogue system, when the dialogue system obtains the predetermined input dat

Method used

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  • Dialogue management method, dialogue management system and device, and storage medium
  • Dialogue management method, dialogue management system and device, and storage medium
  • Dialogue management method, dialogue management system and device, and storage medium

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Embodiment Construction

[0058] As mentioned in the background art, using a dialog system trained with a large amount of data, when the dialog system obtains predetermined input data, it directly outputs the corresponding result, making it difficult to control the dialog process.

[0059] In order to solve the above problems, the embodiment of this specification provides a dialog management method, wherein the dialog resource architecture adopted is a multi-level finite state machine structure, including multiple dialog nodes, therefore, the current User semantic information can obtain the corresponding dialogue nodes and the jump conditions between dialogue nodes, so when the jump conditions of the corresponding dialogue nodes are triggered, it can jump to the corresponding destination node, and from the dialogue resource The output content of the destination node is obtained in the framework, and the current reply content corresponding to the current input content of the user can be generated accordi...

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Abstract

The invention discloses a dialogue management method, a dialogue management system, dialogue management equipment and a storage medium, and the dialogue management method comprises the following steps: carrying out semantic analysis on current input content of a user to obtain corresponding current user semantic information; obtaining current dialogue state information of the user from stored state information of the user according to the semantic information of the current user; determining a current node where the current dialogue is located from the stored dialogue resource architecture through query, skipping to a corresponding destination node when a skipping condition of the current node is triggered, and obtaining output content of the destination node from the dialogue resource architecture; the dialogue resource architecture is of a multi-level finite-state machine structure and comprises a plurality of dialogue nodes, and the dialogue nodes jump based on a preset jump condition; and generating reply content corresponding to the current input content of the user according to the current dialogue state information of the user and the output content of the destination node. By adopting the scheme, the whole dialogue process can be effectively controlled.

Description

technical field [0001] The embodiments of this specification relate to the technical field of human-computer interaction, and in particular, to a dialog management method, a dialog management system and device, and a storage medium. Background technique [0002] A dialogue system is a system that enables a machine to understand human language intentions and perform specific tasks or make responses through human-computer interaction. According to the purpose of dialogue, dialogue systems can generally be divided into: task-based dialogue systems, question-and-answer dialogue systems and Small talk dialogue system. Among them: task-based dialogue systems are suitable for scenarios with clear tasks; question-and-answer dialogue systems are mainly used to answer user questions; chat-type dialogue systems have no specific goals and are often used for virtual companionship. [0003] At present, the end-to-end dialogue system is obtained mainly by using a large amount of data to t...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F40/30G06F9/448
CPCG06F16/3329G06F40/30G06F9/4498
Inventor 张潇君
Owner SHANGHAI LIULISHUO INFORMATION TECH CO LTD
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