Express parcel transportation quality management method and device, equipment and storage medium
A quality management and package technology, applied in the computer field, can solve problems such as poor service quality of logistics nodes, and achieve the effect of supervising service quality management, reducing complaint rate, and improving service quality and brand image.
Pending Publication Date: 2022-05-17
SHANGHAI DONGPU INFORMATION TECH CO LTD
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Problems solved by technology
[0004] In view of this, it is necessary to provide a quality management method, device, equipment, and storage medium for express parcel transportation for the problems of poor service quality of logistics nodes.
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[0047] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0048] Those skilled in the art will understand that unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the word "comprising" used in the description of the present invention refers to the presence of said features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, Integers, steps, operations, elements, components, and / or groups thereof.
[0049] In order to make the object, technical solution and advantages of the ...
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The invention relates to the technical field of computers, and discloses an express parcel transportation quality management method, device and equipment and a storage medium, and the method comprises the steps: receiving complaint information initiated by a user in a preset time interval, and determining a corresponding complaint type according to the complaint information; in response to the complaint type, obtaining logistics transportation information corresponding to an express parcel, and performing analysis based on the logistics transportation information to determine a responsibility node; determining a complaint data value according to the complaint information, and updating a quality monitoring report corresponding to the responsibility node according to the complaint data value; based on the quality monitoring report, early warning information is sent to a terminal of the responsibility node; the specific responsibility node is positioned, service quality management is enhanced, supervised and urged, the responsibility node adjusts the operation state in time, the complaint rate is reduced, and the service quality and the brand image are improved.
Description
technical field [0001] The present invention relates to the field of computer technology, and in particular to a method, device, equipment and storage medium for express package transportation quality management. Background technique [0002] With the continuous development of Internet technology, more and more people gradually use online shopping as the main way of shopping in daily life, which in turn promotes the development of the logistics industry; the typical flow process of express parcels in the logistics link is collection→transit →Delivery, in this process will pass through multiple logistics nodes, and logistics nodes refer to the nodules connecting logistics lines in the logistics network, logistics nodes include but not limited to warehouses, distribution centers, terminal outlets, rookie stations, etc. , each logistics node can transfer, collect, distribute, store and transport the materials corresponding to the order. [0003] Since express parcels need to p...
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Patent Timeline
Login to View More IPC IPC(8): G06Q10/06G06Q10/08G06Q30/02G06N3/12G08B21/18
CPCG06Q10/06395G06Q10/08355G06Q30/0282G06N3/126G08B21/18
Inventor 陈龙杨周龙
Owner SHANGHAI DONGPU INFORMATION TECH CO LTD