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Question and answer processing method and device, computer equipment and storage medium

A processing method and technology of computer programs, applied in computing, electrical digital data processing, special data processing applications, etc., can solve problems such as poor adaptability and inability to apply to application scenarios, and achieve the effect of improving adaptability

Active Publication Date: 2022-06-24
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this intelligent question-answering robot cannot avoid the limitations of fixed processes, cannot be applied to complex application scenarios, and has poor adaptability

Method used

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  • Question and answer processing method and device, computer equipment and storage medium
  • Question and answer processing method and device, computer equipment and storage medium
  • Question and answer processing method and device, computer equipment and storage medium

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Embodiment Construction

[0031] In order to make the purpose, technical solutions and advantages of the present application more clearly understood, the present application will be described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application, but not to limit the present application.

[0032] The question and answer processing method provided in the embodiment of the present application can be applied to, for example, figure 1 in the application environment shown. The terminal 102 communicates with the server 104 through the network. The data storage system may store data that the server 104 needs to process. The data storage system can be integrated on the server 104, or it can be placed on the cloud or other network server. The server 104 can obtain the question and answer skill preset file set in the preset skill mode; the server 104 can compil...

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Abstract

The invention relates to a question and answer processing method and device, computer equipment and a storage medium. The method comprises the steps of obtaining a question and answer skill preset file set in a preset skill mode; compiling the question-answering skill preset file into question-answering skill data of the intelligent question-answering robot to obtain a skill cluster; the skill cluster comprises question and answer skill data corresponding to at least one question and answer skill; acquiring first intention information for identifying a user question; determining target question and answer skill data hit by the first intention information from the skill cluster; and executing a corresponding target question and answer skill based on the target question and answer skill data to determine a response result for the user question. The method can improve the adaptability of question and answer processing.

Description

technical field [0001] The present application relates to the technical field of machine learning, and in particular, to a question and answer processing method, apparatus, computer equipment and storage medium. Background technique [0002] With the development of machine learning technology, intelligent question answering robots have emerged. Due to the widespread popularity of computers, more and more users choose to use the Internet to solve problems, thus prompting more and more industries to adopt intelligent question answering robots to respond to users' questions. For example, intelligent customer service and intelligent outbound calls, etc. [0003] In the traditional method, the intelligent robot will execute according to a pre-edited set of fixed processes, return to a specific vocabulary after receiving the user's question, and continue to execute the next process node after the word slot to be collected appears in the user's supplementary question until it trav...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33
CPCG06F16/3329G06F16/3334G06F16/3335
Inventor 费加磊刘云峰吴悦
Owner SHENZHEN ZHUIYI TECH CO LTD