Voice interruption method and device, computer equipment and storage medium
A computer and voice technology, applied in voice analysis, voice recognition, automatic exchange, etc., can solve problems such as single voice interruption mode and poor customer experience, and achieve the effect of improving user experience, applicability, and accuracy
Pending Publication Date: 2022-07-08
PING AN TECH (SHENZHEN) CO LTD
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[0003] The purpose of the embodiment of the present application is to propose a voice interruption method, device, computer equipment and storage medium to solve the problem of single voice interruption mode and poor customer experience in the prior art
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[0045] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the technical field of this application; the terms used herein in the specification of the application are for the purpose of describing specific embodiments only It is not intended to limit the application; the terms "comprising" and "having" and any variations thereof in the description and claims of this application and the above description of the drawings, and any variations thereof, are intended to cover the non-exclusive inclusion. The terms "first", "second" and the like in the description and claims of the present application or the above drawings are used to distinguish different objects, rather than to describe a specific order.
[0046] Reference herein to an "embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodime...
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The embodiment of the invention belongs to the field of artificial intelligence, and relates to a voice interruption method, which comprises the following steps: acquiring broadcast voice, extracting broadcast attributes from the broadcast voice, and determining interruption conditions according to the broadcast attributes; when the broadcast voice is played, client voice is received, and voice information is extracted from the client voice; and judging whether the broadcast voice is interrupted or not according to the voice information and the interruption condition. The invention further provides a voice interruption device, computer equipment and a storage medium. In addition, the invention also relates to a block chain technology, and broadcast voice and customer voice can be stored in a block chain. According to the method and the device, the interruption condition is determined according to the broadcast attribute, different interruption modes are selected according to different broadcast voices, so that different service scenes are adapted, the applicability is wide, whether the interruption condition is met or not is judged according to the content expressed by the client in the voice information, the voice interruption judgment accuracy is improved, and the user experience is improved. The voice interruption is more in line with a real person conversation mode, and the user experience is effectively improved.
Description
technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular, to a method, device, computer equipment and storage medium for interrupting speech Background technique [0002] At present, in phone or video phone business scenarios such as intelligent customer service or intelligent outbound calls, intelligent AI usually replaces human customer service to provide voice services. However, the existing intelligent customer service has a single interruption method, and it is difficult to grasp the interruption point of the broadcast voice in practical applications. As a result, in some scenarios, the intelligent customer service may stop the broadcast of the broadcast voice immediately or at any time, so that the current broadcast voice can be interrupted. Semantic playback is incomplete, not in line with the way real people talk, and the customer experience is poor. SUMMARY OF THE INVENTION [0003] The purpose of...
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Login to View More IPC IPC(8): G10L15/22H04M3/527
CPCG10L15/222H04M3/527
Inventor 王锁平周登宇乔磊石浩
Owner PING AN TECH (SHENZHEN) CO LTD