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System and method for managing data concerning service dispatches

A data and database technology, applied in the field of data processing, can solve problems such as reducing user satisfaction, achieve high display priority, improve reliability, and help management and monitoring effects

Inactive Publication Date: 2006-05-17
DELL PROD LP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This technique for handling service delivery puts the service provider in a reactive mode and reduces user satisfaction

Method used

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  • System and method for managing data concerning service dispatches
  • System and method for managing data concerning service dispatches
  • System and method for managing data concerning service dispatches

Examples

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Embodiment Construction

[0015] One technique for managing data regarding service delivery is currently disclosed. A service dispatch is initiated in response to a service call or service request. In most common terms, a service call is a request initiated by a user to a vendor for assistance in operating or using equipment provided by the vendor or sold to the user. The user can also send a service request to a third-party service provider, and the third-party service provider must provide services to the device through a contract or other means. A service call is not necessarily limited to requesting assistance with the device. A service call may also be generated in relation to a service being used or proposed to a user. For example, a user may place a service call with an Internet service provider regarding the user's Internet access operations. In response to the service call, the service provider, whether the service provider is the seller of the product or service or a third party that must ...

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PUM

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Abstract

The present invention discloses a system and method in which service delivery data records are generated and sorted for display. Generate service dispatch records based on data in the product database and service provider database. The delivery generating tool generates the service delivery, and the service delivery management module classifies and displays the service delivery records.

Description

[0001] Cross References to Related Applications [0002] This application is related to ungranted U.S. Patent Application Serial No. ×××× [Attorney No. 016295.1748, DC-07652] filed September 28, 2004, entitled "For Administering Information Regarding the Delivery of Services Involving Geographic Elements System and Method for Data," and U.S. Patent Application Serial No. ×××× [Attorney No. 061295.1749, DC-07653] filed September 28, 2004, entitled "For Monitoring and Managing Devices and Services Apparatus and Methods", which are hereby incorporated by reference. technical field [0003] The present disclosure relates generally to the field of data processing, and, more particularly, to systems and methods for managing data related to service delivery. Background technique [0004] From time to time, a service may be required for the sale of equipment or products, or for distribution by sellers to users. This service is typically initiated by a service call communicating fr...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
CPCG06Q10/00G06Q10/20G06F17/40
Inventor P·F·博尔科夫斯基J·L·伯勒斯S·K·贝尔茨
Owner DELL PROD LP
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