Fault information collection system and method

A fault information and collection system technology, applied in the field of communication, can solve the problems of lack of popularity, untimely information collection, and incomplete fault information records of mobile terminals, so as to achieve complete fault information records, save storage space, and collect fault information. immediate effect

Active Publication Date: 2007-02-14
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0007] The purpose of the present invention is to provide a fault information collection system and method to solve the shortcomings of incomplete fault information records of mobile terminals, untimely information collection and lack of universality in the prior art

Method used

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  • Fault information collection system and method
  • Fault information collection system and method
  • Fault information collection system and method

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Embodiment Construction

[0045] The present invention collects the fault information of the mobile terminal through the fault information collection module of the mobile terminal, and sends the fault information to the supplier's fault analysis system through the information transmission system of the prior art, and records the fault information of the mobile terminal in a complete and timely manner. And the storage space of the mobile terminal is saved.

[0046] The technical solutions of the present invention will be described in detail below through the embodiments in conjunction with the accompanying drawings.

[0047] figure 1 Shown is an embodiment of the system of the present invention, as figure 1 As shown, an embodiment of the present invention provides a fault information collection system 10, including a terminal 11, and the terminal 11 includes a fault information collection module 111, a fault information sending module 113;

[0048] Fault information collection module 111 is used for c...

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Abstract

The invention provides a system for collecting the fault information, which includes terminals and receiving modules. The terminal collect the its failure information and send them out. The receiving module receives the failure information. The invention also provides a method for collecting the fault information, including: collecting the fault information of the terminal; calling the fault information and sending them out. The invention makes the mobile terminals automatically collect and send the fault information to the fault analysis system of the service-supplier, which has the advantages of complete recording, saving space, popularity and prompt of information collection.

Description

technical field [0001] The present invention relates to the communication field, in particular to a system and method for collecting fault information. Background technique [0002] At present, the technology in the field of mobile communication is developing rapidly, and there are various types of mobile terminals, but the quality of the mobile terminals has its own advantages and disadvantages. When a mobile terminal fails, the user needs to go to a fixed maintenance point for maintenance, or make an appointment for on-site service by maintenance personnel, but the failure problem cannot be reproduced, the maintenance personnel cannot obtain fault information, and cannot correctly locate the cause of the fault, resulting in hidden dangers still exist. [0003] The prior art provides a solution, using the log recording function in the mobile terminal, when the mobile terminal fails, the mobile terminal system records some key information about the failure in a fixed locatio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/34H04M3/24H04W24/04
Inventor 刘三卫
Owner HUAWEI TECH CO LTD
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