Visualization Enhanced Presence System
a technology of enhanced presence and visualization, applied in the field of messaging systems, can solve the problems of inaccurate presence indication, inability to accurately set automatic presence indicators, and inability to accurately set presence indicators
Inactive Publication Date: 2012-08-09
SIEMENS ENTERPRISE COMM GMBH & CO KG
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- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Benefits of technology
This solution enhances the accuracy of presence indication, allowing callers to immediately determine availability and save resources by terminating unsuccessful call attempts, thus optimizing communication efficiency and reducing network bandwidth and processing loads.
Problems solved by technology
However, the presence indicators (e.g., ‘Busy’) are primarily manually set and adjusted, leading to inaccurate indications of presence.
Thus, even though a caller may check presence prior to calling, the presence indicator is frequently incorrect.
In other words, automatically set presence indicators are often no more accurate than manually set presence.
Each attempt to initiate a messaging session consumes valuable, limited, resources.
Each time a caller places a call, for example, the supporting messaging system and network infrastructure consume a portion of those limited resources.
Each call consumes processor time, network bandwidth, physical channel (e.g., TDMA time slot) capacity, and other resources.
Nevertheless, in prior messaging systems, a caller would often attempt to establish a messaging session based on inaccurate or incomplete presence indicators.
Method used
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[0018]The elements illustrated in the Figures interoperate as explained in more detail below. Before setting forth the detailed explanation, however, it is noted that all of the discussion below, regardless of the particular implementation being described, is exemplary in nature, rather than limiting. For example, although selected aspects, features, or components of the implementations are depicted as being stored in memories, all or part of systems and methods consistent with the messaging systems may be stored on, distributed across, or read from other machine-readable media, for example, secondary storage devices such as hard disks, floppy disks, and CD-ROMs; a signal received from a network; or other forms of ROM or RAM either currently known or later developed.
[0019]Furthermore, although specific components of the messaging and presence systems will be described, methods, systems, and articles of manufacture consistent with the messaging systems may include additional or diffe...
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An originating endpoint supports visual presence indications. The originating endpoint determines a destination endpoint with which to establish a desired communication session. A network communicates a notification message to the destination endpoint regarding the desired communication session. Prior to establishing the desired communication session and in response to the notification message, the originating endpoint receives image capture data representing the surroundings of the destination endpoint. The originating endpoint may then determine from the image capture data whether to continue or terminate the attempt to establish the communication session. Visual presence indications may increase productivity by reducing the time that would otherwise be spent on unsuccessful call attempts. Visual presence indications may also conserve network bandwidth and processing resources that would otherwise be spent on the unsuccessful call attempts.
Description
FIELD OF THE INVENTION[0001]This invention relates to messaging systems which communicate presence information. In particular, this invention relates to expanding presence system capabilities to include video or image presence information.BACKGROUND OF THE INVENTION[0002]Businesses are critically reliant on effective and efficient communication. The drive to improve communication, in conjunction with rapid advances in processing technology, have lead to sophisticated messaging systems which handle voice, text, facsimiles and other types of data. For example, instant messaging systems are available that support a text exchange between parties, along with basic presence indicators.[0003]Presence indicators attempt to give a potential caller an indication of whether another individual is available to take a call, answer an instant message, or otherwise engage in a communication session. However, the presence indicators (e.g., ‘Busy’) are primarily manually set and adjusted, leading to ...
Claims
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IPC IPC(8): H04N7/18
CPCH04N7/147H04N21/4788H04N21/44218
InventorTIRUTHANI, SARAVANAKUMAR V.OLIVEIRA, MARCELO
OwnerSIEMENS ENTERPRISE COMM GMBH & CO KG