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SMS processing method of group telephone exchange and server

A technology of server and mail server, which is applied in the field of mobile communication, can solve the problem of low success rate of text message identification and processing of the group switchboard, and achieve the effect of improving satisfaction, perception and success rate

Inactive Publication Date: 2009-05-27
HANGZHOU HUAWEI ENTERPRISE COMM TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a method for processing short messages of a group switchboard, a Portal server of the group switchboard, and a mail server, so as to solve the problem of low success rate of identifying and processing short messages of the existing group switchboard

Method used

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  • SMS processing method of group telephone exchange and server
  • SMS processing method of group telephone exchange and server
  • SMS processing method of group telephone exchange and server

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Embodiment Construction

[0025] In order to improve the response success rate of the short message of the group switchboard, the embodiment of the present invention adds a short message seat in the group switchboard system. When the group switchboard text message in a non-standard format is called, the group switchboard text message in a non-standard format will be automatically packaged into an SMS email, and the SMS email will be notified to the group switchboard SMS client used by the SMS agent through the mail server. You can use the SMS client of the group switchboard to log in to the Portal server of the group switchboard, use the SMS processing page provided by the Portal server to view the content of the non-standard format group switchboard SMS content of the calling group member, and perform manual processing. Generate and send a short message, and then send the next short message; the short message email can also carry the text message content of the group switchboard in a non-specified form...

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Abstract

The embodiment of the present invention provides a switchboard group switchboard group SMS approach, the Portal Server Group switchboard and mail server to solve the existing Group SMS inquiries, the question of a lower success rate. Through the implementation of the present invention will be an identifiable non-SMS Packaging Group provides format-mail, sent to the designated mail, the mail server of seats SMS notification provisions dealing with non-messaging formats group, which provides non-group messaging format to provide a complete processing, improved response group switchboard SMS success rate, the increases in members of the group of the group switchboard satisfaction and perception degrees.

Description

technical field [0001] The invention relates to mobile communication technology, in particular to a group switchboard short message processing method, a group switchboard Portal server and a mail server. Background technique [0002] The group switchboard is a virtual group divided for group members, and a specific number is assigned to provide business consultation, telephone inquiry, call transfer and other functions for group members through the group switchboard. Group members can dial the group switchboard number, and according to the voice flow The navigation directly dials the extension number or says the called name to provide automatic call transfer service; it can also transfer to the group switchboard agent, which provides manual services. The group switchboard seat is an operator, which can be provided by the operator or use the group Its own artificial seats; it can also provide enterprise services and transfer calls to the customer service center, and the switc...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04Q7/22H04Q7/24H04M3/42H04W4/12H04L12/58H04M3/51H04W8/18
CPCH04M3/42382H04M7/0012H04M3/5307
Inventor 孙志宏任志宾张轶
Owner HANGZHOU HUAWEI ENTERPRISE COMM TECH