Real-time management method for data entry system

Abstract

The communication operation of the calling center is advanced along the development of the technology, which needs high language expressing and computer operating ability for the seat represent, hence the number of the employed persons is more scarce. Aiming at the subject, the realtime management method of the data recording system, the invention divides the speech communicating operation needing to be made into the databank into the operation needing the dialog ability and the data recording operation recorded to the computer after listening to the speech content, and can use the network technology to share the information in the remote places and complete in the same operation, thereby building a right, fast, high efficient operation corresponding system with low cost.

Description

technical field [0001] The invention belongs to a real-time management method of a data entry system. Background technique [0002] The original voice communication business replaces the data entry method by entrusting all of the business or converting the voice into data text, and based on the voice data received after the business occurs, electronic data suitable for computer output and processing is created. According to above-mentioned technology, there are following deficiencies: [0003] 1. When entrusting the overall voice communication business, the entrusting party and the entrusted party who hope to benefit from the difference in personnel costs feel that due to the differences in cultural characteristics and language pronunciation habits between foreign countries, the purpose of smooth communication with customers cannot be achieved. And because of the failure of this method, some businesses were abandoned halfway. [0004] 2. When the electronic data is created...

AI Technical Summary

Problems solved by technology

[0003] 1. When entrusting the overall voice communication business, the entrusting party and the entrusted party who hope to benefit from the difference in personnel costs feel that due to the differences in cultural characteristics and language pronunciation habits between foreign countries, the purpose of smooth communication with customers cannot be achieved. And due to the failure of this method, some businesses have been abandoned halfway

[0004] 2. When the electronic data is created and entered based on the received voice data text after the business occurs, due to the staggered working time and other reasons, the scope of application of the business is greatly limited

[0005] 3. In order to reduce the cost of voice communication business, when the computer system is used to implement the voice automatic response IVR (Interactive Voice Response) system, due to the specific needs of the calling customers, some deeper questions will be asked, and developed to avoid these problems The actual recognition rate of the automatic speech recognition system is only 70%, all of which cause troubles to the customers who make the calls, causing them to hang up in the middle of the phone, which reduces customer satisfaction

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