Method, device and system for connection of consultation service

A technology of consulting services and communication systems, which is applied in the branch offices to provide special services such as devices, instruments, data exchange details, etc.

Active Publication Date: 2009-10-28
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0010] Since the time distribution trend of visitors visiting e-commerce websites is discrete and irregular, customers who visit during the offline period of customer service personnel are likely to be lost due to the inability to obtain effective business information in a timely manner.

Method used

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  • Method, device and system for connection of consultation service
  • Method, device and system for connection of consultation service
  • Method, device and system for connection of consultation service

Examples

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Embodiment Construction

[0033] When a customer visits an e-commerce website, in order to improve the quality of business consulting services, in the embodiment of the present invention, the customer status information regularly reported by the user terminal according to the preset cycle is received; the customer status information is combined with the preset trigger condition Comparing; when confirming that the customer status information meets the preset trigger condition, connecting the user terminal to the background terminal for providing business consulting services.

[0034] Preferred embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings.

[0035] refer to figure 1 As shown, in the embodiment of the present invention, in the first case, the communication system providing e-commerce business consulting services may include multiple user terminals 10, multiple website servers 11, at least one management server 12 and multiple backgrou...

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Abstract

The invention discloses a method for providing business consultation service, which comprises the following steps: a receiving user terminal periodically reports client state information according to a preset period; the client state information and a preset toggle condition are compared; and when the client state information confirms to the preset toggle condition, the user terminal is connected with a background terminal used for providing business consulting service, therefore, the random browsing action and the intentional browsing action are effectively distinguished to improve the quality and the efficiency of business consulting service in a certain degree, and the client visiting amount is effectively converted into business trading volume. The invention also discloses a communication device and a communication system.

Description

technical field [0001] The invention relates to the communication field, in particular to a method, device and system for consulting service connection. Background technique [0002] At present, the industrial supply and demand relationship of the majority of small and medium-sized enterprises in China is still unstable, and "finding customers and expanding revenue" has become a major problem in business operations. Enterprise approval. With the development of technology, various promotion services for the website are also emerging one after another, which indeed brings a certain amount of traffic to the website. However, traffic is not equal to the final customer transaction volume. Therefore, how to convert the investment in the network marketing service model into the direct benefits of the enterprise in a clear and detailed manner has become an urgent problem for Internet e-commerce to break through. [0003] In response to this problem, the existing solutions adopt th...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06F17/30H04L12/16
Inventor 吕开利张征华炳阳刘增光邓健汤俊苏杰孟超峰
Owner ALIBABA GRP HLDG LTD
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