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Customer relation management system

A customer relationship management and customer technology, applied in the field of customer relationship management system, can solve problems that cannot meet the needs of people's communication and use today

Inactive Publication Date: 2009-11-25
镇江雅迅软件有限责任公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Obviously, the existing customer relationship management system can no longer meet the communication needs of today's people

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0026] Use a specific software development tool to develop the client running software, and use a special database management tool on the market, such as SqlServer, to establish the database required by the system. The specific method is as follows:

[0027] The client running software consists of the following components:

[0028] Client interface --- used to interact with system users for input and output;

[0029] Data access components - used to access data in the database;

[0030] The database consists of the following parts:

[0031] Project table --- record the basic data of the implementation project, which has a field named CropID, which records the unique ID number of the client organization to which the project belongs;

[0032] Client institution table --- record the basic information of the client institution;

[0033] Customer department table --- record the customer's organization information;

[0034] Customer information table --- record the basic informa...

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PUM

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Abstract

The invention relates to a customer relation management system which comprises two basal components, i.e. client operation software and a database. The customer relation management system is characterized in that a concrete implementing project can be used as a customer relation data carrier, and each implementing project can reflect various kinds of important customer information and a customer internal organizational structure in the project. The invention overcomes the defects of a traditional customer relation management system limited to the management of customer basal data and ignoring customer internal relations, emphasizes the customer internal relations, the customers and corresponding projects, dynamically manages information in real time, such as project decision rights, and the like and better satisfies the needs for commercial communication and public customer relations.

Description

technical field [0001] The present invention relates to a customer relationship management system, in particular to a specific implementation project as the carrier of customer relationship data, which can reflect various important customer information and customer internal organizational structure in the project for each implementation project Customer relationship management system. Background technique [0002] The customer relationship management system, referred to as CRM, is essentially a computer management software, which can store and classify the user's customer information, and the customer information can be easily retrieved. Due to the electronic data characteristics of computer software, it brings many significant conveniences to users and is quickly popularized and applied. [0003] However, the existing customer relationship management systems are limited to the application of management of basic customer data, as well as records and communication records of...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q30/02
Inventor 李骁淳
Owner 镇江雅迅软件有限责任公司
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