Post-sale breakdown maintenance system and method thereof of television

Abstract

The invention provides post-sale breakdown maintenance system and method thereof of a television and is suitable for the field of consumer electronics. The post-sale breakdown maintenance system comprises a television terminal with an IP network interface function, a post-sale maintenance server for maintaining a relevant information database of the television, a television information input terminal and a maintainer login terminal, wherein the television information input terminal and the maintainer login terminal are connected with the post-sale maintenance server through an IP network, and the television terminal comprises a television internal fault detection system for executing a fault detection function and a plurality of modules to be detected. Through detecting all modules of the television in a fixed time by the television internal fault detection system and feeding back corresponding information to a post-sale maintenance server through a network, the invention is convenient for post-sale maintainers to position faults quickly, and actively contacts users for door-to-door maintenance, thereby improving post-sale service quality and consciousness.

Description

technical field [0001] The invention belongs to the technical field of consumer electronic products, and in particular relates to a TV after-sale fault maintenance system and method thereof. Background technique [0002] At present, TV sets have been popularized into the families of ordinary consumers. With the popularization of TV sets, their after-sales fault maintenance has also become a concern. The current TV after-sales fault maintenance is generally after the TV fails, the TV user calls the manufacturer's customer service number to report for repair, and then the manufacturer's fault maintenance personnel can know which TV is faulty, and then they can go to the user's home to repair the fault repair. However, some TV sets may have some small faults that do not affect the viewing of the user. These faults may not be found by the user, but there will be great danger if they are used for a long time without maintenance; I don't know from which channel to report for rep...

AI Technical Summary

Problems solved by technology

However, some TV sets may have some small faults that do not affect the viewing of the user. These faults may not be found by the user, but there will be great danger if they are used for a long time without maintenance; I don't know which channel to report for repairs, so there will be a great safety hazard in using it

At the same time, with more and more functions of the TV set, the whole machine is becoming more and more complex, which leads to many difficulties in repairing the fault. It is difficult for the fault repair personnel to find the cause of the fault in a short time only by relying on traditional experience. As a result, the maintenance time is prolonged, which affects the use of TV users.

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