Automatic supervising and managing system and method for hotel

Abstract

The invention provides an automatic supervising and managing system and method for a hotel, which can be used for realizing the transmission and feedback of real-time information between a server and a user with a portable device. The automatic supervising and managing method for the hotel comprises the following steps of: saving a room-state database and a personnel database; judging whether follow-up work is required or not according to the room-state database; determining staff who is needed to carry out the follow-up work if the follow-up work is required; sending information on carrying out the follow-up work to the portable device belonging to the staff arranged to carry out the follow-up work; displaying the information on carrying out the follow-up work on the portable device; feeding back the change of a state to a processing module by a state feedback module of the portable device; changing the room state of the room-state database by the processing module; and continuously judging whether the follow-up work is required until the follow-up work is not needed. Compared with the prior art, the corresponding staff is automatically informed to carry out some work, and the information can be timely fed back to the system when the staff completes the corresponding work, so that information sharing and real-time information feedback between the server and the user with the portable device can be realized.

Description

technical field [0001] The present invention relates to a hotel automatic monitoring and management system and method, in particular to a management system and method for automatic monitoring of real-time information transmission and feedback between servers and portable device users. Hotels in a broad sense such as hotels. Background technique [0002] In terms of monitoring and management of hotel room status, the current processing method is centralized management through the front desk attendant. For example, the front desk attendant checks and adjusts the status of the room through the computer. When a room is checked out, the room will be turned into a dirty room, and the relevant staff will be notified by the walkie-talkie to clean it. After the staff cleans, the foreman will be notified by the walkie-talkie Check, after passing the inspection, the house status will be changed to the state of vacant house for sale. There are several problems in this method: first, t...

AI Technical Summary

Problems solved by technology

There are several problems in this method: first, the foreman has heavy work tasks during the peak period of cleaning the room. If the preliminary inspection fails, after notifying the housekeeping staff to rework, they may forget to re-check, and the quality cannot be guaranteed; 1. Frequent conversations through the walkie-talkie will cause noise pollution; 3. The assignment and performance appraisal of each employee's room cleaning tasks need to be handled manually, with low efficiency and poor accuracy

[0003] In addition, in terms of hotel monitoring, such as the management of noise, boiler water temperature and water level, guest room water leakage information, power consumption, temperature and humidity, etc., human tracking and intervention are usually required, making the management more passive and requiring a lot of manpower. , and it is still impossible to give timely feedback on abnormal situations such as noise, super high power consumption in guest rooms, water leakage information in guest rooms, boiler water temperature exceeding the set range, insufficient water remaining in the water tank, and excessive temperature and humidity in public areas, which will cause inconvenience and waste to customers. Issues such as water and electricity bills

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