Operation support device, operation support method, and computer program

Abstract

For each of tasks performed in an operation of manufacturing equipment, a proficiency of a worker with respect to a task to be performed is obtained from a proficiency DB (120) storing proficiencies of workers with respect to the tasks. A guidance base time (314) determined based on a manufacturing schedule is controlled corresponding to the proficiency of the worker, a guidance control time (334) corresponding to the proficiency of the worker is determined, and guidance is outputted at the guidance control time (334). The proficiency of the worker with respect to the task is corrected based on task record information (340) including a task content and a task time of a task performed by the worker and on the guidance control time (334), and the proficiency of the worker with respect to the task stored in the proficiency DB (120) is updated.

Description

technical field [0001] The present invention relates to an operation support device, an operation support method, and a computer program for supporting an operation whose execution timing is predetermined, such as the operation of a manufacturing facility. Background technique [0002] In manufacturing industries such as the iron and steel industry, workers operate and manage manufacturing equipment consisting of various equipment and machines constituting the manufacturing process to perform operations. In recent years, with the progress of the manufacturing process, the content of the operator's operation has become complicated and advanced. Therefore, the content of the operation is guided to the operator who performs the operation, thereby reducing the operator's operational burden and preventing operational errors. [0003] Among the workers engaged in the operation, there are those who are skilled in the operation, and there are also unskilled workers who are not used...

AI Technical Summary

Problems solved by technology

[0010] However, in the system of the above patent document, the skill of the worker is evaluated as proficiency

Therefore, even if changing the content of guidance according to such proficiency is effective in preventing operational errors, it cannot be an appropriate support for arranging and rationally carrying out business processes.

For example, giving detailed work instructions to low-skilled workers has the effect of reducing splashes and mistakes, but the workers have to work while confirming detailed instructions one by one, which will lead to deterioration of work efficiency.

In addition, for skilled personnel, prompting obvious instructions at a high frequency, even if it is a simple guide, is just an interference for skilled personnel who have already established the operation content in their minds, which may lead to operation failure and reduce efficiency

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