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A data mining method and system based on speech recognition

A technology of data mining and speech recognition, applied in electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as faster, better improvement, and inability for users to use unfavorable products, and achieve the effect of improving accuracy

Active Publication Date: 2015-11-25
SHENZHEN TENCENT COMP SYST CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, the existing data mining methods are all based on text information mining of network channels, and do not involve voice data mining solutions in terms of telephone / voice, which is also a commonly used information feedback method for users.
Due to the lack of a mining solution for voice data, the existing technology cannot make better use of the information that the user feedbacks through the phone / voice, which is also not conducive to faster and better improvement of related products

Method used

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  • A data mining method and system based on speech recognition
  • A data mining method and system based on speech recognition
  • A data mining method and system based on speech recognition

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Embodiment Construction

[0032] The technical solutions of the present invention will be further elaborated below in conjunction with the accompanying drawings and specific embodiments.

[0033] In order to realize the data mining of speech information, a kind of data mining method based on speech recognition provided by the present invention, such as figure 2 As shown, it mainly includes the following steps:

[0034] Step 201, extracting a voice file from a voice file database, performing semantic analysis on the extracted voice file through a voice recognition operation, and converting the voice file into text data.

[0035] The voice file database is a database used to store voice files. For example, in the database of the telephone complaint center, it stores product-related information (that is, telephone recordings) fed back by users through voice channels. This information is usually in audio files such as rm or mp3. format stored in the database.

[0036] Wherein, the extraction of the voic...

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Abstract

The invention discloses a data mining method and system based on voice recognition; the data mining method comprises the following steps of: extracting a voice file from a voice file database, carrying out semantic analysis on the extracted voice file through voice recognition operation, and converting the voice file into text data; and carrying out data mining on the converted text data to obtain final available data. According to the method and the system provided by the invention, the data mining on voice information is realized, and the accuracy of customer service data statistics of a voice channel is increased.

Description

technical field [0001] The invention relates to data mining technology, in particular to a voice recognition-based data mining method and system. Background technique [0002] Data mining technology is a main technology used to obtain product feedback information. After users use many products (such as games, application software, chat tools, anti-virus software, etc.), in order to collect user feedback information, they will provide users with many platforms for users to provide information feedback. These platforms include telephone complaint centers, complaint Website, customer email consultation center, etc. Through data mining of user feedback information, a large amount of useful information can be obtained, such as: user satisfaction with a product's after-sales service, suggestions on how to improve the product, common product problems to be solved, and so on. [0003] The current data mining is mainly the mining of text data, that is, using the text information fe...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30
Inventor 刘致远
Owner SHENZHEN TENCENT COMP SYST CO LTD