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Telephony discovery mashup and presence

An electronic, user-friendly technology used in communications to solve problems of limited scope and capabilities, and to provide business flexibility

Active Publication Date: 2012-05-23
AVAYA INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] While telephony blending offers many benefits, their application is relatively limited in both scope and capability

Method used

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  • Telephony discovery mashup and presence
  • Telephony discovery mashup and presence
  • Telephony discovery mashup and presence

Examples

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Embodiment Construction

[0051]The present disclosure provides, in various embodiments, a system and method for performing various operations discussed in more detail below. One operation is to use various monitoring, analysis and search mechanisms to determine contextual information about inbound or outbound contacts or selected third parties. Monitoring can determine a subscriber's or user's general intent, for example, by observing the subscriber's or user's activity, collecting information about incoming or outgoing contacts, and the like. The analysis identifies unknown information that may be of interest to the subscriber or user. Search enterprise or cloud-accessible resources to find unknown information. Another operation is to present the found information to the subscriber through mashing. Blending takes into account several factors, such as the capabilities of the subscriber's communication device and user preferences for blending. For example, a mashup can display collected contact link...

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Abstract

Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.

Description

[0001] Cross References to Related Applications [0002] This application claims the benefit of US Provisional Application No. 61 / 235,838, filed August 21, 2009, which is hereby incorporated by reference in its entirety. technical field [0003] The present invention relates generally to communications and in particular to intelligent telecommunication systems. Background technique [0004] A mashup is a quick replacement portal as a means for combining and presenting information to a user. Mashup is expanding in the business environment. Business mashup is useful for integrating business and data services; business mashup technology provides the ability to rapidly develop new integration services that combine internal services with external or personalized information, and make these available through a user-friendly web browser interface. Services are available to business users. Commercial mashup differs from consumer mashup primarily in the level of integration with ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04L29/08H04L45/02H04L45/586H04W4/02
CPCH04L65/403H04L29/08684G06F9/543H04L29/08936H04L29/08108H04L29/06414H04L67/306H04L67/04H04M7/0057H04W4/02H04L67/54H04L45/02H04W4/16G06F9/451G06F3/048G06F9/452G06F9/45533H04L67/08H04L67/34H04L65/1066H04L65/80H04L67/14H04L69/24H04W36/0022H04W36/14H04N7/15H04L12/66H04L12/28H04L67/1095H04L67/1097H04L67/104H04M7/0081H04W88/06G06F16/972G06F2009/45562G06F2009/4557H04L65/1106H04L65/1104H04L61/45H04L61/4523H04L67/51H04W64/00H04L41/0803H04L45/586
Inventor 安东尼·弗里索拉拉伽·辛哈
Owner AVAYA INC
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