Queuing service processing method and system

A technology of service processing and queuing server, which is applied in the field of information processing and communication, can solve the problem of waiting for a reservation number to be wasted, and achieve the effect of accurately predicting the waiting time

Active Publication Date: 2012-06-27
GRG BAKING EQUIP CO LTD
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  • Claims
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Problems solved by technology

[0005] The embodiment of the present invention proposes a queuing service processing method and system, which can provide predicted waiting time for customers queuing up to

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  • Queuing service processing method and system
  • Queuing service processing method and system

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Embodiment Construction

[0038] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0039] see figure 1 , is a schematic flowchart of a queuing service processing method provided in Embodiment 1 of the present invention, the method includes the following steps:

[0040] S1. Collect the characteristic information of the customers who line up to take the number and the type of business to be handled;

[0041] S2. Search the historical service information database according to the characteristic information of the customer, and judge whether the cus...

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Abstract

The invention discloses a queuing service processing method and system. The queuing service processing method comprises the steps of: acquiring characteristic information and a to-be-transacted business type of a customer queuing up for taking a number; according to the characteristic information of the customer, looking up a historical service information library, obtaining the forecasted spent time for transacting the business by the customer, and adding the forecasted spent time into a wait time array; performing statistical summation on the forecasted spent time of other customers before the customer recorded in the wait time array, and taking total spent time as the forecasted wait time for transacting the current business by the customer; outputting the forecasted spent time and the forecasted wait time for transacting the current business by the customer; and according to the physical service spent time of the customer, correcting the forecasted wait time of other customers after the customer. According to the embodiment provided by the invention, the forecasted wait time can be provided for the customer queuing up for taking the number, and the problem on waste of number calling waiting caused by non timely service acceptance of large quantities of reservation numbers is solved.

Description

technical field [0001] The invention relates to the technical fields of information processing and communication, in particular to a queuing service processing method and system. Background technique [0002] The actual use of bank queuing machines is not ideal. For example, in many cases, the number that the customer picks up is far from the number that the counter is serving, and some differ by hundreds of numbers. After reserving a number through the machine, they feel that the waiting time is far away, and they are busy with other things. Customers usually miss this number, and they don't even rush back to the bank service hall to enjoy the service of pre-fetching the number. And a counter takes time to call the number three times before skipping this number and continuing to call the next number. In such a vicious cycle, the queuing machine not only did not bring convenience to customers, but brought inconvenience, and even caused a waste of resources and a waste of va...

Claims

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Application Information

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IPC IPC(8): G07C11/00
CPCG07C11/00G07C2011/04
Inventor 肖大海罗攀峰董学文谢卫平王庆华
Owner GRG BAKING EQUIP CO LTD
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