Achievement of chip scale package (CSP) telephone traffic assembly based on Flex

Abstract

The invention discloses achievement of a chip scale package (CSP) telephone traffic assembly based on the Flex. The achievement comprises a FLEX telephone traffic assembly located at the seat end of a browser, BlazeDS service located at the server end and a transmission control protocol (TCP) module in communication with a computer telephony integration (CTI) platform and located at the server end. The FLEX telephone traffic assembly is used for transmitting and receiving telephone traffic instructions of the CTI platform, for example, processing telephone traffic instructions such as call request distributed to a seat and request called by the seat initiatively in real time to achieve the aim of conducting real time communication with the CTI platform. The BlazeDS service located at the server end is used for processing telephone traffic instructions from the FLEX telephone traffic assembly and telephone traffic instructions from the CTI platform and building a communication bridge for the seat end and the CTI platform to achieve the aim of instruction transferring and auxiliary processing. Communication between the service and the FLEX telephone traffic assembly is conducted through message subscribing service and remote calling service. The TCP module located at the service end and in communication with the CTI platform is used for being communicated with the CTI platform, is a client of the CTI platform service and used for assisting the BlazeDS service to process communication of telephone traffic instructions.

Description

technical field [0001] The invention relates to the communication field, in particular to the realization of the Flex-based CSP traffic component. Background technique [0002] The call center system in B / S form has gradually become the mainstream of the call center system because of its convenient deployment, especially in call centers with a large number of seats, the deployment and maintenance of a large number of seat machines is a big part. The workload, while using the B / S form of the call center system greatly reduces the deployment and maintenance workload of the agent side, and only relies on the browser of one operating system. [0003] In the call center system in the form of B / S, a core of the agent machine is the CSP traffic component that processes traffic commands. The current popular CSP traffic components mainly include methods based on COM component interface architecture (depending on IE, using ACTIVEX to load plug-ins) and "Rich Client"-based solutions (...

AI Technical Summary

Problems solved by technology

[0008] The technical problem to be solved by the present invention is the realization of the CSP traffic component based on Flex, so as to reduce the disadvantages brought by the traffic component that cannot be operated across platforms and has poor real-time information in the prior art

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