Customer relation management system for constructing social network from online to offline

A kind of customer relationship management and network technology, applied in the field of social network customer relationship management system based on online to offline architecture, it can solve problems such as inconvenience for consumers to consume and inconvenience for merchants to improve operations, so as to expand brand influence and improve business operations. Effect

Inactive Publication Date: 2012-12-12
无锡雅座在线科技股份有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the traditional catering service system, information search, online reservation, and in-store consumption are separated, which is not convenient for consumers to consume, and it is also not convenient for businesses to improve their operations

Method used

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  • Customer relation management system for constructing social network from online to offline

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Embodiment Construction

[0016] Refer to the following figure 1 Examples of the present invention will be described.

[0017] Such as figure 1 As shown, a social network customer relationship management system based on online to offline architecture, including:

[0018] Server 1, providing search, download, customer complaint and other services;

[0019] The consumer terminal 2 is connected to the server 1 through the network, enters the relevant page through the short link, and downloads or purchases the electronic coupon provided by the merchant;

[0020] The service terminal system 3 is connected to the server 1 through the network to release information; and communicates with the consumer terminal 2 to verify relevant information;

[0021] The customer relationship management system 4 receives the feedback information from the service terminal system 3 and provides it to the server 1 .

[0022] 020: online to offline, refers to the product and technology model from online to offline.

[0023]...

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Abstract

The invention discloses a customer relation management system for constructing a social network from online to offline, comprising a server (1), a customer terminal (2), a service terminal system (3) and a customer relation management system (4), wherein the server (1) is used for providing services of searching, downloading and customer complaint and the like; the customer terminal (2) is connected with the server (1) by a network and enters into relevant pages by a short link so as to download or purchase electronic tickets provided by merchants; the service terminal system (3) is connected with the server (1) by the network and publishes information; the service terminal system (3) is also communicated with the customer terminal (2) to verify relevant information; the customer relation management system (4) is used for receiving feedback information from the service terminal system (3); and the feedback information is supplied to the server (1). The system provided by the invention is used for food service and provides a complete consumption service including information searching, online booking, consumption in a store and the like to a customer; the system also brings a new tourist source to a merchant and provides an analysis tool so as to improve management.

Description

technical field [0001] The invention relates to the field of network technology, in particular to a social network customer relationship management system based on an online-to-offline architecture. Background technique [0002] In the traditional catering service system, information search, online reservation, and in-store consumption are separated, which is not convenient for consumers to consume, and it is also not convenient for businesses to improve their operations. [0003] With the continuous maturity of mobile Internet technology, more and more ordinary consumers will immediately express their opinions on the service, environment, price, dishes and other information of the merchants on Weibo. Overwhelmed by a huge amount of irrelevant information. The service radius of catering businesses generally does not exceed 1.5 kilometers. Contents of the invention [0004] The technical problem solved by the invention lies in how to improve consumer experience and manage...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/02
Inventor 郝文白昱
Owner 无锡雅座在线科技股份有限公司
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